Kelvin Yao
Marketing
Hong Kong
Summary
Dynamic sales professional with a proven track record at Icreate Marketing, excelling in product demonstrations and customer engagement. Skilled in social media strategy and sales management, I effectively identified client needs and delivered tailored solutions, enhancing customer satisfaction and driving sales growth. Strong relationship-building abilities complement my expertise in market trends.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Sales Promoter
Icreate Marketing
03.2025 - Current
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Recommended specific product options to meet customer needs.
- Identified interest in customers by explaining products and services and initiating conversations.
- Performed market research to stay up-to-date with current market trends.
Office Clerk
Hong Kong Money Exchanged LTD
Tsim Sha Tsui, Kowloon
10.2021 - Current
- Managed daily office operations, ensuring efficient workflow and support for team initiatives.
- Processed incoming correspondence and maintained organized filing systems for easy access to documents.
- Utilized office software to create reports, track inventory, and support data entry tasks effectively.
- Kept exchange rates and relevant information up to date as required by store policy.
- Followed procedures for reviewing and reporting suspicious or high-value transactions
Insurance Agent
AXA Hong Kong
08.2022 - 07.2025
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Education
BBA - Marketing
09.2023 - 06.2026
Associate in Business - Marketing
09.2021 - 06.2023
Skills
Social media strategy
Product knowledge
Sales management
Sales reporting
Event planning
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Software
Microsoft word
Microsoft Excel
SPSS
Python
Accomplishments
- Achieved winner awards through effectively helping with BOC Life HK in student consultancy project.
Timeline
Sales Promoter - Icreate Marketing
03.2025 - Current
City University of Hong Kong - BBA, Marketing
09.2023 - 06.2026
Insurance Agent - AXA Hong Kong
08.2022 - 07.2025
Office Clerk - Hong Kong Money Exchanged LTD
10.2021 - Current
Hong Kong Community College - Associate in Business, Marketing
09.2021 - 06.2023