KELVIN , LAI YIN TAT
Hong Kong
Summary
Results-driven sales professional with expertise in product knowledge, customer relationship management, and sales forecasting. Proven ability to develop successful marketing strategies and enhance customer satisfaction.
Overview
15
15
years of professional experience
Work History
SENIOR SHOP SALES
CASETIFY
Hong Kong
11.2020 - 07.2025
- Introduce different categories to customers, product functions and features, strengthen product information, and make customers trust our products
- Developed and implemented successful marketing strategies to drive customer footfall and increase revenue.
- Fostered positive relationships with clients and resolved customer complaints in a timely and satisfactory manner.
Specialist
APPLE
Hong Kong
08.2017 - 04.2020
- Provide distinctive choices for different guest needs, provide high-quality services, establish good relationships with guests, and contribute to the community
- Provided expert technical support to clients, resolving complex issues and ensuring high customer satisfaction.
SHOP SALES
TISSOT
Hong Kong
03.2014 - 10.2018
- Demonstrated exceptional customer service skills by assisting and satisfying customers' needs and inquiries.
- Consistently met and exceeded sales targets by effectively promoting products and closing sales.
- Implemented effective visual merchandising techniques to attract and engage customers in store.
Senior Sales Consultant
BROADWAY PHOTO SUPPLY LTD. MONG KONG
Hong Kong
03.2010 - 02.2014
- It mainly introduces suitable products to customers, and also provides after-sales
- service to customers. There will also be owners involved in the company's business.
- Over 4 years of experience as a Senior Sales Consultant, consistently exceeding
sales targets.
Education
High School Diploma -
BUDDHIST HUI YUAN COLLEGE
HONGKONG.03-2007
Skills
- Product knowledge
- Customer relationship management
- Sales forecasting
- Technical support
- Retail management
- Team collaboration
- Visual merchandising
- Effective communication
Languages
Chinese (Cantonese)
First Language
English
Intermediate (B1)
B1
Chinese (Mandarin)
Upper Intermediate (B2)
B2
Timeline
SENIOR SHOP SALES
CASETIFY
11.2020 - 07.2025
Specialist
APPLE
08.2017 - 04.2020
SHOP SALES
TISSOT
03.2014 - 10.2018
Senior Sales Consultant
BROADWAY PHOTO SUPPLY LTD. MONG KONG
03.2010 - 02.2014
High School Diploma -
BUDDHIST HUI YUAN COLLEGE
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