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Keaton Lai Ko Ting
Assistant Asset Manager
Wan Chai,Hong Kong
Summary
Ambitious Managing Director with excellent administrative and customer relationship management skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations especially spearheading new restaurants, setting foundation for businesses and increasing corporate value.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
General Manager
CENSU
Hong Kong, Central
06.2021 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Evaluated suppliers to maintain cost controls and improve operations for Bar and Kitchen.
- Identified trends in customer marketplaces to develop valuable solutions.
Restaurant Manager
Fukuro, Black Sheep Restaurants
Hong Kong, Central
01.2022 - 04.2022
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Alternative experience in Guest Relations, Communications and Business Development as management programme.
Restaurant Supervisor
Fukuro, Black Sheep Restaurants
Hong Kong, Central
07.2017 - 12.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
- Supervised efforts of teams within 40 guest capacity restaurant, ensuring timely and quality servicing of guests.
Stock Manager
Holister Co.
Hong Kong, Causeway Bay
12.2016 - 03.2017
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Handled day-to-day shipping and receiving overseeing more than 1,000 packages per day.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Trained staff on job duties, company policies and safety procedures for maintaining standard and tidiness in the stockroom.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Created and enforced detailed organization processes to increase quality and service standards.
- Oversaw warehouse staff and maintained efficiency and morale in fast-paced environment.
Real Estate Agent
Midland Realtor
Hong Kong, Quarry Bay
07.2015 - 08.2016
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated and managed real estate transactions.
- Assisted clients in financial planning for purchase.
- Presented purchase offers to sellers for consideration.
- Represented buyers and sellers of developed and undeveloped properties.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
Stock Lead
Abercrombie & Fitch
Hong Kong, Central
11.2013 - 05.2015
- Managed shipment receiving, processing and storage under tight timelines.
- Directed team in maintenance of department stock levels and visually appealing look.
- Supervised stock crew associates in daily replenishment, storage management and merchandising.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Education
Diploma of Higher Education - Marketing
Institute of Vocational Education
Chai Wan 09.2012 - 03.2015
Skills
Budget development
Accomplishments
Has been part of 3 restaurant teams that have acheived ranking within Asia's 50 best resturants.
Software
Microsoft Excel
Google Docs
Google Sheets
Adobe InDesign
Certification
Wine & Spirits Education Trust Level 2
Timeline
Restaurant Manager
Fukuro, Black Sheep Restaurants
01.2022 - 04.2022
General Manager
CENSU
06.2021 - Current
Restaurant Supervisor
Fukuro, Black Sheep Restaurants
07.2017 - 12.2021
Wine & Spirits Education Trust Level 2
02-2017
Stock Manager
Holister Co.
12.2016 - 03.2017
Real Estate Agent
Midland Realtor
07.2015 - 08.2016
Stock Lead
Abercrombie & Fitch
11.2013 - 05.2015
Diploma of Higher Education - Marketing
Institute of Vocational Education
09.2012 - 03.2015
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