Summary
Overview
Work History
Education
Skills
Software
Timeline
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Cheung Ka Yuen

Cheung Ka Yuen

N.T.

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

12
12
years of professional experience
3
3
Languages

Work History

Store Manager

Woodland Company
Kwun Tong, Kwun Tong
10.2019 - 09.2025
  • Managing daily operations of the retail store and cigar lounge.
  • Handling customer bookings and Maximizing sales by delivering professional support to customer who needs cigar and related product.
  • Looking after the conditioner of inventory (Whisky and cigar in walk-in humidor )
  • Planning and holding events (e.g. Cigar tasting, Whisky & Cigar Pairing, Junior Tutorial)
  • Contacting and maintaining relationship with vendor about POSM production and material purchasing.
  • Creating online promotion content, updating company website content with latest inventory and cigar news, cigar knowledge etc..
  • Handling all ad- hoc and complaints with professional manner.

Market Executive

Foodgears Industrial International Ltd.
San Po Kong, Wong Tai Sin
07.2018 - 10.2019
  • Created impactful communication materials that effectively conveyed the brand message, increasing consumer awareness and engagement.
  • Collaborated closely with R&D teams to identify potential innovations based on customer feedback analysis.
  • Leveraged social media platforms for targeted advertising, generating significant increases in web traffic and conversions.

Event and Project Coordinator

Sing Tao News Corporation
10.2017 - 04.2018
  • Handling event team’s work (both office and on-site)
  • Contacting clients (warm call for invitation to job fair)
  • Preparing event material
  • Manpower support for event (if necessary)
  • Daily operation and office work, ad hoc etc.

Part-time Tutor

Mastery Education Centre
08.2014 - 09.2016
  • Responsible to monitor the whole class, check everyone’s homework and prepare exercise for students
  • Teaching Putonghua

Marketing assistant

Uniprox.co
10.2014 - 02.2015
  • Handling daily office work and supporting the manager.
  • Preparing E-CFA learning materials
  • Contacting the vendors and manage the production of souvenirs.

Customer Services Assistant

Hong Kong Federation of Trade Unions
04.2013 - 01.2015
  • Providing custom service including course consultation, joining membership and ticket selling.

Education

Bachelor of Business Administration (Hons) - Marketing

Hang Seng Management College
Shatin, NST
06.2016

High School Diploma -

Kwun Tong Maryknoll College
Kwun Tong, KKT
06.2012

Skills

Customer service management

Store operations

Friendly and positive

Sales analysis

Documentation and reporting

Employee training

Software

Adobe AI

Timeline

Store Manager

Woodland Company
10.2019 - 09.2025

Market Executive

Foodgears Industrial International Ltd.
07.2018 - 10.2019

Event and Project Coordinator

Sing Tao News Corporation
10.2017 - 04.2018

Marketing assistant

Uniprox.co
10.2014 - 02.2015

Part-time Tutor

Mastery Education Centre
08.2014 - 09.2016

Customer Services Assistant

Hong Kong Federation of Trade Unions
04.2013 - 01.2015

Bachelor of Business Administration (Hons) - Marketing

Hang Seng Management College

High School Diploma -

Kwun Tong Maryknoll College

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Cheung Ka Yuen