KA YAN ELSPETH NG

• Worked on legal research, case management and efiling
• Managed doctor calendars, conducted legal research, administration and
• Communication with the client
• Leadership Skills: Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations, and maintains personal effectiveness under pressure
• Legal Issues: Knowledge of legal issues in all aspects of operations to ensure compliance with regulatory agencies and rights of all customers
• Ensuring staff comply with relevant laws, regulations, policies, and procedures
• Develops and implements policies and procedures to meet Department of Health
• Responsibility/Accountability: Develops standards and provides systems to monitor and evaluate physician office functions and assumes responsibility for designing methods to improve functions
• Responsible for the operation, management, and smooth functioning of the Clinic Programs assigned to them
• Problem Solving/Decision Making: Execute legal research, records review, document management, investigating and resolving patient complaints involving clinical staff
• Working Relationships: Identifies and understands customers of the clinic
• Formulates and monitors working relationships which adhere to the customer standards
• Communication: Maintains Clinic client files, including opening, follow-up and closing of cases
• Communication with the client, to help ensure the client is calm, prepared, available, and satisfied with the firm's representation.

• Provided high quality customer services
• Works on administration, operation and sales
• Versatile Administrator trained in multiple programs and technologies which include business and medical administration, composing and analyzing financial and data reports, preparing and managing annual budgets
• Provided a high level of customer service and passenger relations based on outstanding communication and interpersonal skills
• Regarded as a key resource and a problem solver by colleagues and office administration
• Manage clerical, staff and distribution of duties
• Maintain the Centre schedule
• STRENGTHS
• Adaptability
• Quickly adapts to changing cases and priorities, resulting in successful management of multiple complex cases
• Attention to detail
• Takes great care in reviewing and preparing legal documents, resulting in accurate and thorough work products
• Collaboration
• Works effectively with attorneys, staff, and clients to achieve desired legal outcomes, resulting in successful case resolutions.

Experience in managing client communications, customer service, database operation, administrative skills. Launching incentive programs to generate and increase sales. Coordinating and supervising the daily sales efforts of the team. Monitoring and responding to changing service level requirements.

• Maintaining accurate records of customer contracts.

• Maintain loyal clientele through follow-up contacts and building

client relationships / referrals.

• Drafts, reviews, or revises various company documents