Hi, I’m
Kayan Wong
Personal Assistant
Tsuen Wan,NTW
Summary
Reliable Personal Assistant with track record of initiative and accuracy. Strong time management and highly organized consistently anticipates needs of clients. Skilled multitasker proficient in Microsoft Office and correspondence management.
Overview
16
years of professional experience
2
Certificates
3
Languages
3
years of post-secondary education
Work History
Milan Station
Personal Assistant to CEO
4 2023 - Current
Job overview
- Provided multifaceted secretarial assistant and administrative services to CEO by running errands, scheduling appointments, and managing travel arrangements for four companies.
- Supported executive in achieving goals to increase sales up to $1m and project profit by 48% proactively anticipating needs and addressing concerns promptly.
- Demonstrated strong time management skills while managing multiple projects through effective prioritization and organization of tasks.
- Developed relationships with key stakeholders, fostering trust and rapport within network of contacts for better efficiency.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Attended five meetings in week, took notes and tracked action items.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Orogold
Junior Beauty Advisor
07.2022 - 04.2023
Job overview
- Met sales goals up to $300K, supporting organizational health through consistent and reliable service.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Assisted management with scheduling appointments for facial services, ensuring optimal utilization of time slots while accommodating client availability.
PET PET 360
Store Manager
09.2019 - 07.2022
Job overview
- Tracked trends and targeted new markets and suggested enhancements to increase revenue.
- Increased store profitability by implementing cost-saving measures and efficient inventory and cash management strategies.
- Oversaw store based groomer through manpower planning and staff training to ensure the service are up to company standard.
- Managed and create day-to-day social media content and deliver social advertising campaigns across multiple platforms.
- Reported issues to higher management with great detail.
Hong Kong Ocean Park Marriott Hotel
Event Coordinator
06.2019 - 07.2019
Job overview
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
Loplus@Hennessy
Senior Guest Services Officer
12.2015 - 06.2019
Job overview
- Addressed public questions, complaints and requests and provided necessary assistance.
- Gathered, organized and input information into digital database.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Somerset Victoria Park Hong Kong
Front desk officer
12.2014 - 12.2015
Job overview
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Helped office staff prepare reports and presentations for internal or client-related use.
Adecco
Events Assistant
09.2014 - 12.2014
Job overview
- Promoted Hong Kong Exhibition Apps and services through face-to-face to meet targets.
- Collected and consolidated all required materials from speakers for preparing conference promotion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
Exchange Advertising Company
Accounting clerk
04.2012 - 09.2014
Job overview
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into MYOB.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
K.S Yu & Co.
Assistant Clerk
05.2008 - 06.2009
Job overview
- Processed invoices and payment requests promptly, ensuring proper documentation was maintained for auditing purposes.
- Supported staff on special assignments and ad hoc projects.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Birmingham City UniversityUnited Kingdom
Bachelor of Arts from Business Administration
03.2018 - 04.2019
University Overview
- Degree Awarded with First Class Honours
Hong Kong School of CommerceHong Kong
Associate of Arts from Accounting Studies
06.2013 - 06.2015
University Overview
- Awarded Advanced Diploma in Accounting Studies
Skills
Multitasking and Organization
Time management abilities
Adaptability and Flexibility
Discretion and Confidentiality
Team collaboration abilities
Project Coordination Experience
Complex Problem-Solving
Strong Communication Skills
Business Writing
Travel Arrangement
Self Motivation
Advanced computer skills
Certification
Classic English Lower Intermediate Level 5-6, English Town, 2012
Timeline
Junior Beauty Advisor
Orogold
07.2022 - 04.2023
Store Manager
PET PET 360
09.2019 - 07.2022
Event Coordinator
Hong Kong Ocean Park Marriott Hotel
06.2019 - 07.2019
Birmingham City University
Bachelor of Arts from Business Administration
03.2018 - 04.2019
Certification of Front Office Supervision, Vocational Training Council, 2017
06-2017
Senior Guest Services Officer
Loplus@Hennessy
12.2015 - 06.2019
Front desk officer
Somerset Victoria Park Hong Kong
12.2014 - 12.2015
Events Assistant
Adecco
09.2014 - 12.2014
Hong Kong School of Commerce
Associate of Arts from Accounting Studies
06.2013 - 06.2015
Classic English Lower Intermediate Level 5-6, English Town, 2012
06-2012
Accounting clerk
Exchange Advertising Company
04.2012 - 09.2014
Assistant Clerk
K.S Yu & Co.
05.2008 - 06.2009
Personal Assistant to CEO
Milan Station
4 2023 - Current