Word, Excel, PowerPoint
Ka Yan lam
Accounting
Hong Kong
Summary
Accomplished in elevating guest experiences and streamlining operations, I leveraged my expertise in guest relations management and bill computation at Chef Shuai Pty Ltd. Known for resolving customer complaints with empathy, I boosted loyalty and operational efficiency, significantly enhancing customer satisfaction and repeat business.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
Restaurant Hostess
Penny Hospitality
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Restaurant Manager and Bookkeeper
Chef Shuai Pty Ltd
08.2021 - 12.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Duty Manager
Dumpling Rus
04.2020 - 01.2021
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Customer Service Representative
The Mira Hotel
11.2018 - 01.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor Of Professional Accounting - Accounting
University of Adelaide
Australia 12.2021
Diploma Of Hospitality And Tourism Management - Hospitality And Tourism Management
SDH Institute ( SISH Institute)
Singapore 10.2018
Skills
Bill computation
Item promotion
Guest relations management
Front-of-house display creation
Software
Timeline
Restaurant Manager and Bookkeeper
Chef Shuai Pty Ltd
08.2021 - 12.2024
Duty Manager
Dumpling Rus
04.2020 - 01.2021
Customer Service Representative
The Mira Hotel
11.2018 - 01.2019
Restaurant Hostess
Penny Hospitality
Bachelor Of Professional Accounting - Accounting
University of Adelaide
Diploma Of Hospitality And Tourism Management - Hospitality And Tourism Management
SDH Institute ( SISH Institute)