Summary
Dynamic Shop Manager with a proven track record at NOBS HONG KONG LIMITED, excelling in customer service and sales analysis. Enhanced customer satisfaction through effective strategies and active listening, while maintaining accurate inventory control. Skilled in POS systems and problem-solving, driving loyalty and repeat business in fast-paced environments.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Shop Manager
NOBS HONG KONG LIMITED
06.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
Assistant Teleservices Manager
Bank of China (Hong Kong)
07.2022 - 05.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Telesales
G MAX GROUP LIMITED
03.2021 - 07.2022
- Increased sales revenue by developing and implementing targeted telesales strategies.
- Established rapport with prospects quickly, fostering trust and credibility in the telesales process.
- Collaborated with marketing teams to create impactful promotional materials for telesales efforts.
Customer Service Officer
EPRO TELECOM SERVICES LTD
05.2020 - 03.2021
- Assisted call-in customers with questions .
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
Fashion Image Design
05-2019
No Degree - Event Planning For Wedding Design & Bridal Make-up
04.2001 -
Skills
Customer service
Sales analysis
Customer engagement
Employee scheduling
POS systems
Employee motivation
Cost monitoring
Customer experience management
Problem-solving
Active listening
Timeline
Shop Manager - NOBS HONG KONG LIMITED
06.2024 - Current
Assistant Teleservices Manager - Bank of China (Hong Kong)
07.2022 - 05.2024
Telesales - G MAX GROUP LIMITED
03.2021 - 07.2022
Customer Service Officer - EPRO TELECOM SERVICES LTD
05.2020 - 03.2021
Bridal Academy - No Degree, Event Planning For Wedding Design & Bridal Make-up
04.2001 -
Hong Kong Design Institute - , Fashion Image Design