Ka Wai Garry Ho
A Seasoned Professional With Over 20 Years Of Experience In The Catering Industry, Proficient In Both Chinese And Western Culinary Management. Possesses Excellent Customer Service And Team Management Skills, With Successful Operation Of A Personal Restaurant For Over 20 Years.
Markham
Summary
Dynamic leader with proven expertise in operations management and staff management, honed across roles from Waiter to Restaurant Manager at prestigious establishments including Su Casa - Casa Group. Excelled in enhancing customer engagement and satisfaction, notably through implementing innovative service standards and training programs. Skilled in POS system operation and adept at fostering a collaborative team environment, significantly improving service efficiency and quality.
Overview
23
23
years of professional experience
3
3
Languages
Work History
Restaurant Manager
Su Casa - Casa Group
02.2007 - 03.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Restaurant Supervisor
El Cid Spanish Restaurant - King Parrot Group
01.2005 - 01.2007
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
Bartender
Merhaba By Pasha Turkish Restaurant - King Parrot
01.2003 - 12.2004
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Waiter
Wesley Hotel
01.2001 - 12.2002
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Professional Diploma in Chinese Catering Mgt
Hong Kong Institute of Vocational Education
Hong Kong 05.2001 -
High School Diploma -
Clementi Secondary School
Hong Kong 05.2001 -
Skills
Timeline
Restaurant Manager
Su Casa - Casa Group
02.2007 - 03.2024
Restaurant Supervisor
El Cid Spanish Restaurant - King Parrot Group
01.2005 - 01.2007
Bartender
Merhaba By Pasha Turkish Restaurant - King Parrot
01.2003 - 12.2004
Professional Diploma in Chinese Catering Mgt
Hong Kong Institute of Vocational Education
05.2001 -
High School Diploma -
Clementi Secondary School
05.2001 -
Waiter
Wesley Hotel
01.2001 - 12.2002
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