Katy Kwok
Summary
Experienced Administration Officer with a proven track record in administrative support and customer service across diverse industries. Demonstrates expertise in coordinating logistics, managing records, and facilitating communication between departments and external parties. Assisted in preparing PR/POs, handling quotations, invoices, and payments, and organising marketing campaigns. Committed to leveraging skills in customer relationship management to drive business success and support team collaboration.
Overview
16
16
years of professional experience
Work History
Administration Officer
SmarTone Telecommunications Limited
08.2019 - 04.2026
- Assisted in preparing PR/PO in Oracle system.
- Coordinated with vendors to ensure timely delivery of goods and services.
- Handled quotations, invoices, and payments.
- Prepared performance reports for managers.
- Supported business marketing teams with administrative tasks.
- Liaised between internal departments and external parties to assist senior marketing executives and managers.
- Helped organise marketing campaigns, events, and promotional activities.
Customer Service Clerk
Konica Minolta Business Solutions (HK) Ltd
10.2015 - 08.2019
- Assisted in resolving customer inquiries via phone and e-mail
- Supported sales team by inputting data into system
- Provided service support to enhance customer satisfaction
Order Processing Clerk
NARMAH HK LTD
08.2013 - 08.2015
- Coordinated shipping and logistics with forwarders and internal teams to assist in timely delivery.
- Supported import/export documentation management through data entry and filing tasks.
Customer Service & Operation Assistant
Ocean Faith International Trading Limited
12.2012 - 08.2013
- Facilitated online order processing and coordinated timely shipping to customers.
- Assisted customers with inquiries and resolved complaints effectively.
- Engaged with customers through follow-up calls and emails to promote products and enhance relationships.
Club Assistant
Club Bel Air Bay Wing & Caribbean Coast Club
06.2010 - 10.2012
- Assisted with bookings and reservations for facilities, events, courts, and classes.
- Handled complaints by phone and email efficiently.
- Supported event planning and budgeting by coordinating with staff and vendors.
Education
Diploma - Business (Retail Management)
Hong Kong Baptist University
School of Continuing Education12-2013
Hospitality Industry Foundation Certificate Course - Hospitality Industry Training
Hospitality Industry Training & Development Centre
Vocation Training Council06-2006
Secondary School - Form 1 – Form 5
The Church of Christ in China Kei Chi Secondary School
06-2006
Skills
- Microsoft Office Suite
- Chinese word processing
- Customer relationship management
- Records management
- Team collaboration
- Administrative support
- Customer service
Languages
Cantonese
First Language
Putonghua
Beginner
A1
English
Beginner
A1
Hobbies and interests
- Photography
- Team Sports: Soccer
- DIY Workshops
Timeline
Administration Officer
SmarTone Telecommunications Limited
08.2019 - 04.2026
Customer Service Clerk
Konica Minolta Business Solutions (HK) Ltd
10.2015 - 08.2019
Order Processing Clerk
NARMAH HK LTD
08.2013 - 08.2015
Customer Service & Operation Assistant
Ocean Faith International Trading Limited
12.2012 - 08.2013
Club Assistant
Club Bel Air Bay Wing & Caribbean Coast Club
06.2010 - 10.2012
Diploma - Business (Retail Management)
Hong Kong Baptist University
Hospitality Industry Foundation Certificate Course - Hospitality Industry Training
Hospitality Industry Training & Development Centre
Secondary School - Form 1 – Form 5
The Church of Christ in China Kei Chi Secondary School