Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
BusinessDevelopmentManager
Kathy Pak Man Ho

Kathy Pak Man Ho

Senior Business Development Manager
Hong Kong,HEA

Summary

Industrious and enthusiastic Senior Business Development Manager offering over 15 years of Jewellery experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all departments to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Overview

3
3
Languages
3
3
Certificates
4
4
years of post-secondary education
23
23
years of professional experience

Work History

Senior Business Development Manager

Goldstone Jewellery Co., Ltd
Hong Kong
05.2005 - Current
  • Achieved financial goals on regular basis by controlling expenses, optimizing schedules and regulating jewellery inventory usage.
  • Increased sales by establishing goals, overseeing performance and set marketing plans.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Prepared and recommended long-range plans for the whole company.
  • Identified and qualified customer needs and negotiated and closed profitable deals with high success rate.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Developed and maintained relationships with high-end customers and suppliers through continual communication and negotiation.
  • Maximized performance by monitoring daily activities and mentoring team of ten associates.
  • Worked with senior management to establish and achieve sales and margin goals.
  • Understand client needs to meet clients' specifications and seek cross-sell and up-sell opportunities.
  • Deepen client relationship with new and current customers, maintain a friendly and professional customer interactions.
  • Worked specific duties to team members and proactively follow up on the production status.
  • Sourcing and engaging reliable suppliers and vendors.
  • Negotiated with suppliers and vendors to secure favorable terms.
  • Approved purchase orders, organize and confirm delivery of goods and services.
  • Managed the procurement budget and promote a culture of long-term cost saving measures on procurement.

Senior Estate Agent

Midland Realty
Hong Kong
09.2001 - 04.2005
  • Served customers in a professional and efficient manner following outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Resolved problems, improved operations and provided exceptional service.
  • Achieved top lease and sales transaction volume.
  • Provided guidance and assisted sellers and buyers in marketing and purchasing property at the agreed price under the favorable terms.
  • Determined clients' needs and financials abilities to propose solutions.

Customer Service Representative - Hotline

Dao Heng Bank
Hong Kong
04.1999 - 08.2001
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered constant flow of customer calls with up to three calls in queue per minute.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained an up-to-date knowledge of the bank's credit cards offerings.
  • Responded promptly to customer inquiries on credit cards.
  • Resolved customer complaints.
  • Processed credit card applications to ensure the customer receiving the credit card on a timely manner.
  • Maintained an accurate record of customer interactions, transactions, comments and complaints on the data system.
  • Adhered to bank's policies and procedures requirements to ensure controls are met.

Senior Sales Associate

Stelux Holding International LTD - City Chain
Hong Kong
09.1997 - 03.1999
  • Provided exceptional customer service to foster client's loyalty and satisfaction.
  • Prepared and delivered sales presentations to potential and existing customers.
  • Promptly submitting customers' purchase orders to the relevant department for processing.
  • Provided support to less experienced Sales Representatives as needed.
  • Resolved customer complaints in a timely and professional manner to maintain customer loyalty.

Education

Form Four To Form Five -

Tsung Tsin Middle School
Hong Kong
09.1994 - 06.1997

Form One To Form Three -

Pak Kau English School
Hong Kong
09.1992 - 06.1994

Skills

Strategic Planning

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Software

MS Word

MS Excel

MS PowerPoint

Certification

MyClass-English Course- Level #3 - British Council HK

Timeline

Certificate in Facial Treatments -ITEC Level #2 Grade - MERIT

12-2020

Salesperson’s License -  Estate Agents Authority 2001-2020

12-2020

MyClass-English Course- Level #3 - British Council HK

06-2017

Senior Business Development Manager

Goldstone Jewellery Co., Ltd
05.2005 - Current

Senior Estate Agent

Midland Realty
09.2001 - 04.2005

Customer Service Representative - Hotline

Dao Heng Bank
04.1999 - 08.2001

Senior Sales Associate

Stelux Holding International LTD - City Chain
09.1997 - 03.1999

Form Four To Form Five -

Tsung Tsin Middle School
09.1994 - 06.1997

Form One To Form Three -

Pak Kau English School
09.1992 - 06.1994

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Kathy Pak Man HoSenior Business Development Manager