Summary
Overview
Work History
Education
Skills
Personal Information
Software
Timeline
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Kathy Ka Ying CHAN

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Summary

Highly organized, detail-oriented person skilled in performing credit analysis to develop and maintain healthy lending portfolio with customers. Outgoing and ambitious relationship manager with nearly 10 years' experience in Banking Industry.

Overview

10
10
years of professional experience
2022
2022
years of post-secondary education

Work History

Executive Director

ICBC (Asia) Ltd.
02.2020 - Current
  • Prepared credit proposals and reviews for existing and new customers, conducted comprehensive financial analysis to asses clients' eligibility for loans facilities and to ensure a low default rate.
  • Managed Local Large Enterprises portfolio mainly focusing on 2nd-tier to small scaled developers (loan portfolio: over $800M).
  • Promoted and cross-sell banking products, including Loans, FX and Cash Management, Custody services.
  • Established long-term customer relationships through consistent delivery of high-quality products and services.
  • Monitored and improved loan portfolio quality through diligent risk assessment and ongoing monitoring of clients' financial health.
  • Solicited new customers, negotiated favorable loan terms to secure mutually beneficial agreements in commercial lending solutions.

Assistant Relationship Manager

Hang Seng Bank Ltd.
02.2018 - 01.2020
  • Built and managed a portfolio of SME customers to promote banking products including both deposit and loans (No. of clients in profile: 200; AUM: $4B; Loan exposure: $50M)
  • Achieved various individual and team targets on deposit, insurance and investment products
  • Prepared credit proposals/ reviews and visit customers' site to ensure credit quality
  • Monitored account performance by conducting regular KYC and CDD review
  • Developed and maintained cordial customer relationship and provide quality customer services


Senior Marketing Officer

OCBC Wing Hang Bank Ltd.
12.2016 - 02.2018
  • Assisted Relationship Manager to perform annual review and prepare credit proposal
  • Managed a variety of administrative tasks such as account opening, loan drawdown and reports
  • Strengthened client relationships by providing consistent support and addressing their inquiries.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

General Banking Manager

Hang Seng Bank Ltd.
09.2015 - 12.2016
  • Achieved BSSM target/ goal by an average of 125% throughout the tenure.
  • Offered appropriate banking services to clients including insurance, mortgage, loans and wealth management at branch.
  • Developed relationship with potential customers through cold calls.
  • Delivered banking promotions to walk-in customers.
  • Performed KYC checking in account opening.
  • Enhanced customer satisfaction by resolving disputes promptly, providing information on different product features, maintaining efficient communications in order to ensure high-quality service delivery.

Education

BA - Economics

Simon Fraser University
09.2011 - 06.2015

LCCI level 2 - Book-keeping and Accounting series with Distinction

HKSI paper 1 - undefined

IIQE paper 1, 2 & 3 -

Skills

Proficiency in Mandarin, Proficiency in English

Personal Information

Available: One month's notice

Software

MS Word, MS Powerpoint, MS Excel, Window Movie Maker

Timeline

Executive Director

ICBC (Asia) Ltd.
02.2020 - Current

Assistant Relationship Manager

Hang Seng Bank Ltd.
02.2018 - 01.2020

Senior Marketing Officer

OCBC Wing Hang Bank Ltd.
12.2016 - 02.2018

General Banking Manager

Hang Seng Bank Ltd.
09.2015 - 12.2016

BA - Economics

Simon Fraser University
09.2011 - 06.2015

LCCI level 2 - Book-keeping and Accounting series with Distinction

HKSI paper 1 - undefined

IIQE paper 1, 2 & 3 -

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Kathy Ka Ying CHAN_________________________________________________________