Kate Chan
Sheung Shui,Hong Kong
Summary
Accomplished manager with expertise in strategic business planning and bilingual communication, honed at Sparrow Medical Insurance Industry. Enhanced operational efficiency by implementing process improvements and fostering team leadership. Proficient in document organization and account reconciliation, driving customer satisfaction and compliance. Skilled in Sabre and Amadeus systems, contributing to successful project outcomes.
Overview
7
7
years of professional experience
Work History
Clerk
The Royal Team Company (Hong Kong)
05.2022 - 06.2025
- Maintained filing system and organized customer documents for easy retrieval of information.
- The preservation, classification,filing and storage of working materials
- Financial account record such as send invoice to client, deposit check and record in Excel
- Assist client to complete all licensing conditions and follow-up the relevant department for verification.
Trainee Market & Connectivity Development
Airport Authority Hong Kong
07.2021 - 08.2021
- Conducted market research and analysis to identify emerging trends, enhancing strategic decision-making processes within development initiatives.
- Collaborated with cross-functional teams to optimize connectivity solutions, improving stakeholder engagement and project outcomes.
- Assisted in the development of marketing materials that effectively communicated key messages, supporting brand positioning in the market.
Manger
Sparrow Medical Insurance Industry
06.2020 - 08.2020
- Developed and implemented process improvements for claims handling, enhancing operational efficiency and customer satisfaction.
- Collaborated with cross-functional teams to ensure compliance with regulatory standards and internal policies, driving organizational integrity.
- Trained new employees on workflow procedures and software systems, fostering a knowledgeable and efficient team environment.
Waitress
Euro Pastry Restaurant
02.2018 - 04.2019
- Provided exceptional customer service by promptly taking orders and addressing inquiries, ensuring a positive dining experience.
- Assisted in maintaining cleanliness and organization of dining areas, contributing to a welcoming atmosphere for guests.
- Collaborated with kitchen staff to accurately relay orders, facilitating timely meal preparation and service efficiency.
Education
Bachelor of Applied Science -
RMIT University
Australia10-2024
High School Diploma -
Hong Kong Institute of Vocational Education
Haking Wong06-2022
No Degree -
Confucian Tai Shing Ho Kwok Pui Chun College
Tai Po06-2020
Skills
Proficient in Sabre reservation system
Other Learning Experience & Other Professional Qualifications
HSBC Speak of Success Programme(匯豐說出成功路計畫）
Workshop on Innovat
Timeline
Clerk
The Royal Team Company (Hong Kong)
05.2022 - 06.2025
Trainee Market & Connectivity Development
Airport Authority Hong Kong
07.2021 - 08.2021
Manger
Sparrow Medical Insurance Industry
06.2020 - 08.2020
Waitress
Euro Pastry Restaurant
02.2018 - 04.2019
Bachelor of Applied Science -
RMIT University
High School Diploma -
Hong Kong Institute of Vocational Education
No Degree -
Confucian Tai Shing Ho Kwok Pui Chun College