KA SHING LAU
Kwai Chung
Summary
Skilled in resolving customer issues and effectively ensuring a high level of satisfaction. Ability to communicate effectively and multi-task in a fast-paced environment. Ability to utilize interpersonal communication skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Adecco Personnel Limited
12.2022 - Current
(Rewards programme)
- Assisted customer to participate in rewards programme and promotional activities.
- Followed up with customers about resolved issues to maintain high standards of customer service.
(Luxury Concierge)
- Assisted online chat customers with questions and orders.
- Recommended, selected and helped locate and obtain product based on customer requests.
Education
Bachelor of Aviation Management - Aviation Management
University Of South Australia
South Australia08-2021
High School Diploma -
Hong Kong Baptist University
Kowloon Tong07-2020
Skills
- Customer service
- Product recommendation
- Digital Customer Support
- Problem solving
- Team collaboration
- Rewards program administration
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Limited Working
Timeline
Customer Service Officer
Adecco Personnel Limited
12.2022 - Current
Bachelor of Aviation Management - Aviation Management
University Of South Australia
High School Diploma -
Hong Kong Baptist University
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