Microsoft Office
Ka Shing Kwong
CUHK Science Student
Summary
Dynamic and results-oriented professional with experience at General Security Limited, excelling in property management and customer relations. Proven ability to enhance client satisfaction through effective communication and proactive issue resolution. Skilled in computer skills and adept at managing high-pressure situations, ensuring seamless operations and positive customer experiences.
Overview
1
1
year of professional experience
1
1
Language
Work History
Property Management Assistant
General Securiy Limited
11.2024 - Current
- Handled customer complaints promptly and appropriately, calling in repairmen, and other support services.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with customers through clear communication and prompt responses to inquiries or concerns.
Customer Service Cashier
Pacific Orthodontic Care
08.2024 - 08.2024
- Providing excellent customer service by greeting customers, answering questions, and addressing any concerns.
- Occasionally helping with restocking shelves or managing inventory.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Restaurant Waiter
雲川
05.2024 - 07.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managing returns, exchanges, and refunds according to store policies.
Education
Bachelor of Science - Mathematics
The Chinese University of Hong Kong
Shatin, Hong Kong07-2028
Skills
Document preparation
Property management
Payment collection
Computer Skills
Software
Timeline
Property Management Assistant
General Securiy Limited
11.2024 - Current
Customer Service Cashier
Pacific Orthodontic Care
08.2024 - 08.2024
Restaurant Waiter
雲川
05.2024 - 07.2024
Bachelor of Science - Mathematics
The Chinese University of Hong Kong
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