Summary
Overview
Work History
Education
Skills
Timeline
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Kar Leung, Mark Lau

Operations Controller

Summary

Accomplished Operations expert with a proven track record at sizeable retail chain, enhancing revenue growth and operations excellence across multiple business units. Expert in commercial operations and fostering customer-centric environments.

Overview

23
23
years of professional experience

Work History

Operations Controller - 7-Eleven

DFI, Former Dairy Farm
01.2018 - Current
  • Supervision of 364 stores
  • Managed food team for food stall development including food stall revamp project
  • Facilitated collaboration with Japan team on Operatoins projects
  • Championed service program within the organization by leading different level

Operations Controller - Group Health and Beauty

Dairy Farm
11.2016 - 01.2018
  • Established operation procedure and operation menu in 8 Asia countries Health and beauty team
  • Monthly country visits to coach and collaborate with the local team

Sales and Operations Director

SaSa International
03.2015 - 01.2016
  • Managed 108 ALL HK and Macau stores
  • Improved company revenue by collaborating with commercial and marketing departments.
  • Develop new model store SaSa Bioque

Senior Operations Manager

Dairy Farm - Mannings
01.2002 - 02.2015
  • Collaboration with all members in company to build Mannings become No. 1 Health and Beauty chain in the market

Education

Bachelor of Social Work -

City University of Hong Kong
04.2001 -

Skills

Commercial operations

Self motive

Customer centric

Timeline

Operations Controller - 7-Eleven

DFI, Former Dairy Farm
01.2018 - Current

Operations Controller - Group Health and Beauty

Dairy Farm
11.2016 - 01.2018

Sales and Operations Director

SaSa International
03.2015 - 01.2016

Senior Operations Manager

Dairy Farm - Mannings
01.2002 - 02.2015

Bachelor of Social Work -

City University of Hong Kong
04.2001 -

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Kar Leung, Mark Lau Operations Controller