Karena Lau Ka Wai
Tuen Mun,Hong Kong
Overview
11
11
years of professional experience
Work History
Operational (Airfreight) Care Specialist
Kuehne & Nagel
09.2021 - Current
- Handle full set export document(worldwide, mostly EU shipments)
- Cross-board trucker communicate
- Follow up daily ULD building plans
- Coordinating with airline and co-loader reservation
- Knowledge and experience on the WMS
- Handle HK and Macau export shipments (e.g back to back and consol shipments)
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Streamlined inventory management by implementing efficient tracking systems and procedures.
- Trained new team members on company policies, procedures, and software tools, ensuring a smooth onboarding process.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Airfreight Warehouse Operation
Chu Kong International Airfreight Co, LTD
07.2020 - 08.2021
- Follow up ULD plans
- Checked packages and merchandise for damage and notified vendors.
- Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
- Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
- Used warehouse management software (WMS) to reconcile daily inventory.
Sales Operation Assistant
Top Harvest Asia Limited
03.2019 - 02.2020
- Optimized inventory management by accurately forecasting demand and coordinating shipments accordingly.
- Negotiated favorable contracts with carriers, achieving cost savings on freight expenses.
- Managed relationships with overseas suppliers, fostering strong partnerships for long-term success.
- Liaised with customs brokers to expedite shipments through port inspections and clearance processes.
- Collaborated closely with warehouse staff to ensure proper handling, storage, and distribution of imported goods.
- Enhanced communication between departments for improved coordination in import activities.
- Coordinated company product shipments and international transactions to eliminate freight delays.
Assistant Supervisor
Yang Ming (HK) Limited
04.2016 - 03.2019
- Profound comparison of weekly & monthly lifting business reports
- Analyzing each quarter KPI reports
- Hotel reservation
- Coordinate Fruit Logisticia of 2017
TBEB(USA, Canada Route Team B) Sales Coordinator
Yang Ming (HK) Limited
04.2016 - 03.2019
- Arrange service contract of USA & Canada
- Providing shipping schedule and quotation
- Pro-actively liaise and coordinate closely with internal branch on all USA and Canada shipment issues
- Calculate demurrage claim penalty
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
Shipping Clerk
Fat Kee Stevedores Limited
11.2015 - 01.2016
- Handle tracks route and customers service
- Mostly handle shipments from Hong Kong to USA, Australia, Germany, Japan
- Analyzing stock inventory
- Handling of logistics related inbound/outbound matters
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
3PL Operator
Oriental Power Logistics LTD.
Tai Chung
11.2013 - 07.2015
- Arrange shipment between China to Vietnam, Italy, Morocco and Peru
- Prepare quotation & invoice, handle full set B/L, L/C
- Reservation Cross-board shipment trucking
- Worked closely with customs agents to ensure compliance with international shipping regulations.
- Minimized product damage through careful handling, stacking, and storage practices within the warehouse environment.
- Maintained accurate documentation of incoming shipments, verifying quantities against purchase orders and invoices.
Education
Some College (No Degree) -
Feng Chai University
Tai Chung, TaiwanSkills
- English, Chinese (fluency)
- Certificate of IATA Dangerous Goods Regulations - Category 1 & 3
- Full set Export document preparation
- Problem Solving
- Transportation arrangements
- Data entry mastery
- Software system skills(eg Excel, Word, Power point, Outlook, English and Chinese typing)
- Dependable and responsible
- Compassion and empathy
- Team collaboration
Timeline
Operational (Airfreight) Care Specialist
Kuehne & Nagel
09.2021 - Current
Airfreight Warehouse Operation
Chu Kong International Airfreight Co, LTD
07.2020 - 08.2021
Sales Operation Assistant
Top Harvest Asia Limited
03.2019 - 02.2020
Assistant Supervisor
Yang Ming (HK) Limited
04.2016 - 03.2019
TBEB(USA, Canada Route Team B) Sales Coordinator
Yang Ming (HK) Limited
04.2016 - 03.2019
Shipping Clerk
Fat Kee Stevedores Limited
11.2015 - 01.2016
3PL Operator
Oriental Power Logistics LTD.
11.2013 - 07.2015
Some College (No Degree) -
Feng Chai University
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