Karen Yu

• Developed sophisticated, technical, hands-on learning paths tailored for Business Tech roles, including Product Owners and Software Engineers.
• Collaborated with SMEs to define role-based responsibilities, conducting targeted interviews to identify and address skill gaps.
• Designed and delivered high-quality, customized training content, integrating Master Class sessions, certification programs, and feedback mechanisms.
• Established robust internal training programs and expanded the global network of security champions across domains and product teams.
• Utilized Power BI for learning mapping and competency analysis, delivering actionable insights and supporting full-cycle performance management.
• Conducted employee surveys and coaching sessions to enhance training effectiveness and foster employee development.

Key Achievements:

• Successfully led the execution of China Cyber Security Month, organizing “Security Day” events across the region and hosting live Cyber Security Talks with over 570 participants, achieving a post-event satisfaction score of 4.85/5.
• Played a pivotal role in rolling out phishing simulation campaigns across the organization, leading to a 28% increase in reporting rates and significant improvements in campaign effectiveness, particularly in global initiatives.

• Led end-to-end management of security training programs, including proposal planning, budget tracking, promotional campaigns, and post-event evaluations.
• Ensured smooth execution of development programs by aligning with timelines, budgets, and process requirements, while addressing deviations effectively.
• Coordinated content sourcing and instructor collaboration to deliver high-quality training materials on time.
• Promoted training activities through newsletters, posters, and video campaigns, enhancing internal communication efforts.
• Provided on-site support for programs, handling logistics, instructor coordination, and material distribution.
• Monitored training and certification progress via Learning Management Systems (SuccessMap, OpenSAP) and reported key metrics.
• Updated and improved course curriculums through post-training feedback, ensuring alignment with objectives and employee needs.

Key Achievements:

• Directed China Cyber Security Month, engaging 1,800+ participants through onsite events, online sessions, and hacker games.
• Championed the Security Expert Curriculum in collaboration with Global Security, with 80% completion across an 11-month learning path.
• Organized Web Security Bootcamp, enabling 660 employees to enhance practical skills via Bug Academy.
• Managed the Security Sponsorship Certification Program, with 20% of participants earning certifications like CISSP and OSCP.
• Boosted engagement for the Security Multiplier Journal live/master class, achieving a 700% increase in clicks within 3 months.

• Managed website updates, optimized Amazon product listings, and enhanced brand presence on social media to drive engagement and sales.
• Designed marketing materials (brochures, posters, flyers) to support campaigns and promotions.
• Coordinated global product launches, managing packaging, user manuals, certifications, and localized marketing materials.
• Maintained ERP system (Navision) for SKU, pricing, and promotions, ensuring data accuracy and supporting contract administration.
• Oversaw marketing budgets, vendor management, and payment processing to optimize resource utilization.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.

• Led the planning and execution of forums, seminars, and regional activities, ensuring high engagement and seamless operations.
• Contributed to teaching material development, including PPTs and mini-case studies, while coordinating class logistics.
• Managed the school’s website and WeChat minisite, ensuring quality control of news and articles before publication.
• Conducted data analysis to enhance social media effectiveness, boosting program visibility and customer satisfaction.
• Coordinated participant schedules, bookings, and logistics to ensure smooth program delivery. Assisted with additional tasks as needed, supporting efficient operations.

Key Achievements:

• Executed the "Big Data Forum," from promotion to post-event evaluation, attracting 400+ senior executives and receiving positive feedback on content quality and event success.

• Managed business reporting and analysis, tracking sales performance and key business KPIs.
• Operated the ERP system for order fulfillment, customer information updates, and payment settlements.
• Collaborated with the sales team on order tracking and KPI awareness to ensure smooth operations.
• Assisted the marketing team in coordinating new product promotion campaigns to enhance brand image.
• Supported the line manager with schedule coordination, travel arrangements, and other logistics.
• Managed team administrative tasks, including organizing team-building activities, annual events, and special projects.