Summary
Overview
Work History
Education
Skills
Software
Timeline
Ka Po Wong

Ka Po Wong

Summary

Dynamic professional with a proven track record at Convera Hong Kong LTD, excelling in customer service and streamlining payment processes. Expert in POS systems and fostering team collaboration, I significantly enhanced operational efficiency and customer satisfaction. My leadership and problem-solving skills have driven team success and productivity improvements. Good knowledge in MS Office, Word, Excel and Power Point.

Overview

35
35
years of professional experience
4
4
Languages

Work History

Part Time Shop Assistant

Circle K
01.2020 - Current
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Greeted customers entering store and offered assistance with requirements.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Reduced wait times by efficiently processing transactions at the cash register.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
  • Checked incoming orders and organized new stock.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Developed strong product knowledge to educate customers on features and benefits.

Payment Processing Coordinator

Convera Hong Kong LTD
06.2003 - 11.2024
  • Assisted clients with inquiries, resolving issues promptly and maintaining customer satisfaction.
  • Maintained strict compliance with industry regulations, adhering to best practices for data security and privacy protection.
  • Mentored junior team members, fostering professional development and skills growth within the department.
  • Delivered exceptional client service through prompt response times, attention to detail, and thorough follow-up on outstanding matters.
  • Coordinated cross-functional teams for seamless project execution and improved overall productivity.
  • Analyzed historical trends in processing volumes, forecasting future needs accurately to ensure adequate staffing levels were maintained during peak periods.
  • Conducted regular process audits, identifying inefficiencies and recommending corrective actions to optimize operations.
  • Reduced processing errors by implementing stringent quality control measures and providing staff training.
  • Managed high-volume data entry tasks, resulting in accurate and timely updates to company records.
  • Collaborated with colleagues on process improvement initiatives that increased accuracy while reducing processing timeframes.
  • Monitored workflow progress regularly, reallocating resources as needed to maintain consistent operational performance levels across all projects.
  • Streamlined communication channels between departments to facilitate information sharing and reduce bottlenecks.
  • Enhanced processing efficiency by streamlining workflows and implementing new software tools.
  • Established strong working relationships with vendors, negotiating favorable terms for services rendered.

Customer Service Representative

Thomas Cook Hung Kai Currency Exchange Ltd
09.1999 - 05.2003
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Supervisor

First International Resources Ltd
07.1990 - 03.1998
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Process Foreign Cash & Traveler's Cheque Exchange

Education

No Degree - F.5

Kwun Tong Government Secondary Technical School, Kwun Tong, Hong Kong
07-1983

F.5

Skills

Customer service

Software

Ms Office

Ms Word

Ms Excel

Power Point

Timeline

Part Time Shop Assistant - Circle K
01.2020 - Current
Payment Processing Coordinator - Convera Hong Kong LTD
06.2003 - 11.2024
Customer Service Representative - Thomas Cook Hung Kai Currency Exchange Ltd
09.1999 - 05.2003
Supervisor - First International Resources Ltd
07.1990 - 03.1998
Kwun Tong Government Secondary Technical School - No Degree, F.5
Ka Po Wong