Ms Office
Summary
Dynamic professional with a proven track record at Convera Hong Kong LTD, excelling in customer service and streamlining payment processes. Expert in POS systems and fostering team collaboration, I significantly enhanced operational efficiency and customer satisfaction. My leadership and problem-solving skills have driven team success and productivity improvements. Good knowledge in MS Office, Word, Excel and Power Point.
Overview
35
35
years of professional experience
4
4
Languages
Work History
Part Time Shop Assistant
Circle K
Hong Kong
01.2020 - Current
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Reduced wait times by efficiently processing transactions at the cash register.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Checked incoming orders and organized new stock.
- Organized shelves to remove slow moving items and add new merchandise.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Developed strong product knowledge to educate customers on features and benefits.
Payment Processing Coordinator
Convera Hong Kong LTD
HONG KONG
06.2003 - 11.2024
- Assisted clients with inquiries, resolving issues promptly and maintaining customer satisfaction.
- Maintained strict compliance with industry regulations, adhering to best practices for data security and privacy protection.
- Mentored junior team members, fostering professional development and skills growth within the department.
- Delivered exceptional client service through prompt response times, attention to detail, and thorough follow-up on outstanding matters.
- Coordinated cross-functional teams for seamless project execution and improved overall productivity.
- Analyzed historical trends in processing volumes, forecasting future needs accurately to ensure adequate staffing levels were maintained during peak periods.
- Conducted regular process audits, identifying inefficiencies and recommending corrective actions to optimize operations.
- Reduced processing errors by implementing stringent quality control measures and providing staff training.
- Managed high-volume data entry tasks, resulting in accurate and timely updates to company records.
- Collaborated with colleagues on process improvement initiatives that increased accuracy while reducing processing timeframes.
- Monitored workflow progress regularly, reallocating resources as needed to maintain consistent operational performance levels across all projects.
- Streamlined communication channels between departments to facilitate information sharing and reduce bottlenecks.
- Enhanced processing efficiency by streamlining workflows and implementing new software tools.
- Established strong working relationships with vendors, negotiating favorable terms for services rendered.
Customer Service Representative
Thomas Cook Hung Kai Currency Exchange Ltd
Hong Kong
09.1999 - 05.2003
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Supervisor
First International Resources Ltd
Hong Kong
07.1990 - 03.1998
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Process Foreign Cash & Traveler's Cheque Exchange
Education
No Degree - F.5
07-1983
F.5
Skills
Customer service
Supply maintenance
POS systems
Cash handling
Stock replenishment
Relationship building
Team collaboration
Product knowledge
Software
Ms Word
Ms Excel
Power Point
Timeline
Part Time Shop Assistant - Circle K
01.2020 - Current
Payment Processing Coordinator - Convera Hong Kong LTD
06.2003 - 11.2024
Customer Service Representative - Thomas Cook Hung Kai Currency Exchange Ltd
09.1999 - 05.2003
Supervisor - First International Resources Ltd
07.1990 - 03.1998
Kwun Tong Government Secondary Technical School - No Degree, F.5