KANICA CHAUDHARY
908, Canton Road, Kowloon
Summary
Skilled in Product Lifecycle Coordination and renowned for exceptional Interpersonal Skills, I've significantly contributed to DENAVE INDIA PVT LTD by fostering strong client relationships and driving Microsoft cloud sales. My proactive approach and sales proficiency have led to impactful stakeholder partnerships and streamlined digital transformations, marking notable achievements in B2B and solution sales.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager - Lenovo CSP ANZ
Denave India Pvt. Ltd.
11.2023 - 07.2024
- Provided timely, courteous, and knowledgeable responses to information requests.
- Monitored industry trends and competitor activity related to lead generation initiatives.
- Conducted cold calls to initiate contact or follow up with prospects and qualify leads based on established criteria.
- Collaborated with sales team members to develop strategies that would increase lead conversion rate.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Performed cold calls and emails to prospective customers, introducing our services and products.
- Responded quickly to customer inquiries and provided effective solutions in a timely manner.
Product Specialist – B2B Sales (Microsoft cloud)
DENAVE INDIA PVT LTD
02.2022 - 04.2023
- Fostered effective working relationships with essential personnel in allocated organizations.
- Identifies and develops opportunities within the SMB sector for Microsoft Cloud offerings.
- Formulated and carried out essential sales campaigns aimed at boosting the sales funnel.
- Established impactful relationships with high-level stakeholders.
- Executed targeted outreach initiatives to drive sales growth.
- Direct and supervise comprehensive sales journey to fulfill revenue objectives within dedicated business sector.
- Specialized in planning and implementing demand generation efforts.
- Facilitated customer assistance for compliant deployment and migration workflows.
- Educated customers about embracing the latest digital workplace transformations.
- Streamlined processes to deliver superior services for seamless business operations.
- Facilitated deal closures alongside partners and ensured after-sales aid.
Solution Consultant (Microsoft Malaysia Solution Sales)
DENAVE INDIA PVT LTD
07.2019 - 07.2020
- Conducted extensive outbound engagement initiatives aimed at securing potential business leads.
- Developed strategic influence map for enhanced engagement.
- Established healthy partnerships by working closely with IT Managers, ensuring seamless end-to-end sales assistance.
- Trained users on the benefits and functionalities of Microsoft's newest cloud solutions.
- Raised customer awareness about Modern Workplace for seamless digital transformation adoption.
- Led infrastructure enhancement initiatives to prioritize optimization and deliver superior services.
- Delivered post-sale support to organizations.
Tele Account Manager (Microsoft Australia SAM & Compliance)
DENAVE INDIA PVT LTD
11.2018 - 06.2019
- Managed accounts for over 500 companies across various industries in the APAC region.
- Conducted Microsoft license compliance reviews for SMBs across Australia.
- Reviewed customer submissions to assess effective license positions (ELP).
- Recommended procurement of necessary licenses for customers.
- Weekly evaluation of revenue streams to maintain an updated account pipeline.
Specialist - Ops (Vonage, US Telecom)
IQOR INDIA PVT LTD
02.2015 - 11.2018
- Conducted evaluations of call interactions to enhance client satisfaction.
- Overseeing achievement of team and individual targets.
- Participated in cluster meetings and calls as the team's spokesperson.
- Enhanced operational processes by streamlining resource and data systems.
- Fostered team cohesion through effective communication.
- Compiled and delivered client-focused insights during monthly business presentations.
Education
B.com -
01.2010
MBA - HR
DELHI UNIVERSITY
New DelhiSkills
- Product lifecycle Coordination
- Strong Interpersonal Skills
- Client Relationship Building
- Proactive Positive Approach
- Stakeholder Needs Assessment
- Database Oversight
- Sales Proficiency
Certification
- Microsoft Licensing Solutions Specialist Lite
- Microsoft SAM Solution Specialist Lite
- Microsoft SC-900 Certification
Timeline
Account Manager - Lenovo CSP ANZ
Denave India Pvt. Ltd.
11.2023 - 07.2024
Product Specialist – B2B Sales (Microsoft cloud)
DENAVE INDIA PVT LTD
02.2022 - 04.2023
Solution Consultant (Microsoft Malaysia Solution Sales)
DENAVE INDIA PVT LTD
07.2019 - 07.2020
Tele Account Manager (Microsoft Australia SAM & Compliance)
DENAVE INDIA PVT LTD
11.2018 - 06.2019
Specialist - Ops (Vonage, US Telecom)
IQOR INDIA PVT LTD
02.2015 - 11.2018
B.com -
MBA - HR
DELHI UNIVERSITY
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