MS office, SAP
Kam Pui Henry Chan
National Sea Logistics Manager
Causeway Bay,HEA
Summary
Dynamic logistics professional with extensive experience at Kuehne & Nagel Ltd, excelling in team leadership and operations management. Proven track record in business development and strategic planning, enhancing customer satisfaction and optimizing budgets. Skilled in problem-solving and risk management, driving significant improvements in service delivery and operational efficiency.
Overview
29
29
years of professional experience
3
3
Languages
Work History
National Sea Logistics Reefer Manager
Kuehne & Nagel Ltd
01.2015 - 12.2025
- Development Sea Reefer product for S.China, Hong Kong and Macau. (Import and Export)
- Focus on development product Pharmacy & Healthcare with GXP compliance.
- Focus on development DG Li Ion Battery.
- Reefer knowledge training for internal field sales, operation team and external customers.
- Procurement with ocean carriers for reefer freight rates and allocation.
- Sub-contractors service and rate negotiation and review.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Section Manager
Kuehne & Nagel Ltd.
01.2010 - 12.2014
- Manage Sea Export Europe Team (60 x colleagues)
- Resolved complex issues through root cause analysis and implementation of effective solutions tailored to specific situations.
- Fostered a positive work environment by promoting teamwork, open communication, and recognition of individual achievements.
- Achieved consistent on-time project completion by monitoring progress, identifying bottlenecks, and taking corrective actions as needed.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Managed budgets, resources, and schedules to ensure timely delivery of high-quality results.
Europe Sea Operation Assistant Manager
Kuehne & Nagel Ltd
09.2006 - 12.2009
- Manage operation team(12 colleagues) for Key Account Customers. (Migros, Lexmark, New Look, Hamleys, Le Creuset, WMF, Levi's, Hugo Boss, ...etc.)
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Sea Operation Supervisor
Kuehne & Nagel Ltd
01.2005 - 08.2006
- Leading Seafreight operation UK team(6 colleagues)
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Export Operation
Kuehne and Nagel Ltd.
08.2000 - 12.2004
- Seafreight export operator for Germany base customers, include Quality Control arrangement, consolidation service and FCL operation.
- Development Shenzhen to Europe consolidation service.
- Coordinate with overseas counterpart for shipment arrangement and confirmation.
- Profit and Loss management and control
Seafreight Manager
Airways Treasurers Express Limited.
08.1996 - 12.1999
- Manage Seafreight and Airfreight business from Hong Kong to South American countries.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Diploma - Business Management
04.2001 -
- Introduction to Management
- The Economic Environment
- Accounting for Managers
- Operations Managers
- Organizational Behaviour
- Commercial Law
- Marketing
- Information Technology
- Financial Management
- Money and Banking
- Business Strategy
- Management Project
- 3 GPA
No Degree - Six Sigma Green Belt Training
04.2001 -
No Degree - Business Logistics
04.2001 -
No Degree - Freight Forwarding Operation
04.2001 -
Skills
Team leadership
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
National Sea Logistics Reefer Manager - Kuehne & Nagel Ltd
01.2015 - 12.2025
Section Manager - Kuehne & Nagel Ltd.
01.2010 - 12.2014
Europe Sea Operation Assistant Manager - Kuehne & Nagel Ltd
09.2006 - 12.2009
Sea Operation Supervisor - Kuehne & Nagel Ltd
01.2005 - 08.2006
Lingnan University & The Hong Kong Management Association - Diploma, Business Management
04.2001 -
Six Sigma Institute LTD of HKQMA - No Degree, Six Sigma Green Belt Training
04.2001 -
Logistics Concepts Development Centre - No Degree, Business Logistics
04.2001 -
Hong Kong Institute of Vocational Education - No Degree, Freight Forwarding Operation
04.2001 -
Export Operation - Kuehne and Nagel Ltd.
08.2000 - 12.2004
Seafreight Manager - Airways Treasurers Express Limited.
08.1996 - 12.1999