Food Service Specialist experienced in customer relations, food safety, and team leadership. Enhanced operational efficiency through effective team collaboration and a commitment to high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Captain, Server Group
Shoo Loong Kan Hot Pot
New York
05.2022 - 01.2026
Provided excellent service to guests by inquiring about dietary restrictions to ensure satisfaction
Recommended dishes to guests to enhance their dining experience and encourage menu exploration
Assisted manager in handling store operations during unexpected situations, ensuring smooth service continuity
Training new staff, enhancing team skills
Server
Haidilao
New York
06.2020 - 12.2021
Resolving guest complaints
served 60+ guests daily
Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Supported colleagues during busy periods to ensure timely service, demonstrating strong teamwork and communication skills.
Receptionist
The Parc Hotel
New York
07.2019 - 12.2019
Addressed guest inquiries promptly to enhance overall experience.
Supported guests with special requirements to ensure comfort during their stay.
Maintained clean, organised reception area to create a welcoming atmosphere for visitors.
Ensured smooth daily operations for over 20 guest arrivals and departures.
Education
Bachelor of Business Administration - Hospitality Managment & Baking and Pastry
Monroe College
New York
01-2019
Diploma of Higher Education -
St. Stephen's Church College
Hong Kong
01-2014
Skills
Food safety protocols
Menu development
Crew management
Staff leadership
Time management
Conflict resolution
Team building
Customer service
Languages
English
Intermediate
B1
Chinese (Mandarin)
Proficient
C2
Chinese (Cantonese)
Proficient
C2
Timeline
Captain, Server Group
Shoo Loong Kan Hot Pot
05.2022 - 01.2026
Server
Haidilao
06.2020 - 12.2021
Receptionist
The Parc Hotel
07.2019 - 12.2019
Bachelor of Business Administration - Hospitality Managment & Baking and Pastry