Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kam Cheung Lo

Central an Western District,Hong Kong

Summary

Food Service Specialist experienced in customer relations, food safety, and team leadership. Enhanced operational efficiency through effective team collaboration and a commitment to high-quality service delivery.

Overview

7
7
years of professional experience

Work History

Captain, Server Group

Shoo Loong Kan Hot Pot
New York
05.2022 - 01.2026
  • Provided excellent service to guests by inquiring about dietary restrictions to ensure satisfaction
  • Recommended dishes to guests to enhance their dining experience and encourage menu exploration
  • Assisted manager in handling store operations during unexpected situations, ensuring smooth service continuity
  • Training new staff, enhancing team skills

Server

Haidilao
New York
06.2020 - 12.2021
  • Resolving guest complaints
  • served 60+ guests daily
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Supported colleagues during busy periods to ensure timely service, demonstrating strong teamwork and communication skills.

Receptionist

The Parc Hotel
New York
07.2019 - 12.2019
  • Addressed guest inquiries promptly to enhance overall experience.
  • Supported guests with special requirements to ensure comfort during their stay.
  • Maintained clean, organised reception area to create a welcoming atmosphere for visitors.
  • Ensured smooth daily operations for over 20 guest arrivals and departures.

Education

Bachelor of Business Administration - Hospitality Managment & Baking and Pastry

Monroe College
New York
01-2019

Diploma of Higher Education -

St. Stephen's Church College
Hong Kong
01-2014

Skills

  • Food safety protocols
  • Menu development
  • Crew management
  • Staff leadership
  • Time management
  • Conflict resolution
  • Team building
  • Customer service

Languages

English
Intermediate
B1
Chinese (Mandarin)
Proficient
C2
Chinese (Cantonese)
Proficient
C2

Timeline

Captain, Server Group

Shoo Loong Kan Hot Pot
05.2022 - 01.2026

Server

Haidilao
06.2020 - 12.2021

Receptionist

The Parc Hotel
07.2019 - 12.2019

Bachelor of Business Administration - Hospitality Managment & Baking and Pastry

Monroe College

Diploma of Higher Education -

St. Stephen's Church College
Kam Cheung Lo