Summary
Overview
Work History
Education
Skills
Certification
Languages
Computer/ Software Skills
Timeline
Generic

Ka Man, Megan Cheung

Hong Kong

Summary

Experienced with managing support teams to deliver exceptional customer service. Utilizes problem-solving skills to address technical issues and improve support processes. Track record of maintaining high levels of customer satisfaction and team performance.


Early background in marketing and communications with strengths in campaign execution, content creation, and stakeholder engagement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Support Manager

TAIT Towers Asia
04.2025 - Current
  • Lead support projects in collaboration with senior team members, aligning cross-functional teams on deliverables, schedules, and budget objectives.
  • Oversee client relationships by defining project scope, aligning expectations, and negotiating modifications when required.
  • Manage accurate project costing and proactively adjust budgets in line with client-driven changes.
  • Foster consistent communication with site teams and clients to ensure smooth execution and prompt issue resolution.
  • Deliver exceptional help desk support with consistently high customer satisfaction, minimal SLA breaches, and top-tier peer feedback.
  • Cultivate strong client relationships through responsive service and strategic expectation management.

Associate Support Manager

TAIT Towers Asia
10.2023 - 03.2025
  • Assisted in coordinating cross-functional projects, supporting scheduling, deliverables, and budget planning.
  • Collaborated with senior team members to align project scope and objectives.
  • Maintained ongoing communication with clients and internal teams to support smooth project execution.
  • Tracked and updated project costs, assisting with budget adjustments as needed.
  • Provided operational support to ensure timely issue resolution and client satisfaction.
  • Contributed to help desk operations and service quality monitoring.
  • Supported client relationship management through responsive communication and follow-up.

Support Coordinator

TAIT Towers Asia
02.2023 - 09.2023
  • Supported daily coordination of project activities, ensuring timelines, resources, and priorities were clearly communicated across teams.
  • Assisted in documentation and tracking of deliverables, budgets, and status updates.
  • Maintained regular contact with clients and internal stakeholders to support project alignment and issue resolution.
  • Provided administrative and logistical support to facilitate smooth project execution and reporting.
  • Collaborated with senior staff on task follow-ups and escalations when required.

Marketing Executive

Coffee Roasters Asia
12.2020 - 06.2022
  • Developed and executed integrated marketing campaigns across SEO, SEM, and content channels to boost brand visibility and drive lead generation.
  • Managed social media presence on Facebook, Instagram, and LinkedIn, while overseeing digital ad budget allocation to maximize ROI.
  • Monitored campaign performance through data analysis and delivered actionable insights via comprehensive monthly reports.
  • Created and managed targeted email marketing campaigns, including list growth strategies and audience segmentation.
  • Supported daily operations of e-commerce platforms including Shopify and Pinkoi, ensuring smooth customer experience and inventory flow.
  • Planned and executed promotional events to enhance brand engagement and customer reach.

Marketing Assistant

Jetour Travel Limited
07.2019 - 03.2020
  • Created a wide range of marketing collateral including print advertisements, brochures, and eDMs to support brand initiatives.
  • Developed compelling content for both online and offline channels, including copywriting and regular website updates.
  • Managed social media platforms and responded to digital inquiries to enhance customer engagement.
  • Optimized and monitored SEM/SEO campaigns to improve online visibility and performance.
  • Coordinated marketing events and executed seasonal in-store visual merchandising to elevate brand presence.


Assistant Project Executive

L Concept Communications
08.2018 - 03.2019
  • Collaborated closely with the PR manager to develop and implement brand-focused public relations strategies.
  • Drafted and produced various PR materials, including press releases, media invitations, and promotional brochures.
  • Monitored and analyzed media coverage across print, digital, and social channels to evaluate campaign performance.
  • Contributed to social media content planning and managed influencer (KOL) partnerships to amplify brand reach.
  • Supported event planning and execution, including vendor coordination, content creation, and on-site operations.

Administrative Assistant

Light Club Multimedia Limited
09.2015 - 11.2017
  • Managed incoming correspondence including mail, emails, and phone calls; maintained organized document filing systems.
  • Performed daily accounting tasks such as preparing quotations, issuing invoices, handling petty cash, and overseeing general banking transactions; supported compensation and benefits (C&B) operations including payroll processing, MPF contributions, and tax filings.
  • Provided comprehensive administrative support including meeting coordination, travel arrangements, and inventory management of office supplies.

Education

BBA - International Business Management

The University of Northumbria At Newcastle
09-2014

Higher Diploma in Business Administration

Hong Kong Institute of Vocational Education
Kwai Chung, Hong Kong
05-2013

Hong Kong Certificate Of Educational Examination

St. Stephen’s Church College
05-2009

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Account management
  • Project management
  • Client relations

Certification

Inside LVMH Certificate - Creation & Branding, Operations & Supply Chain



Languages

English
Chinese (Cantonese)
Chinese (Mandarin)

Computer/ Software Skills

Microsoft Office (Word, Excel, and PowerPoint), Adobe Photoshop, Epicor, Zendesk, Shopify, Google Analytics

Timeline

Support Manager

TAIT Towers Asia
04.2025 - Current

Associate Support Manager

TAIT Towers Asia
10.2023 - 03.2025

Support Coordinator

TAIT Towers Asia
02.2023 - 09.2023

Marketing Executive

Coffee Roasters Asia
12.2020 - 06.2022

Marketing Assistant

Jetour Travel Limited
07.2019 - 03.2020

Assistant Project Executive

L Concept Communications
08.2018 - 03.2019

Administrative Assistant

Light Club Multimedia Limited
09.2015 - 11.2017

BBA - International Business Management

The University of Northumbria At Newcastle

Higher Diploma in Business Administration

Hong Kong Institute of Vocational Education

Hong Kong Certificate Of Educational Examination

St. Stephen’s Church College

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Ka Man, Megan Cheung