Ka Man, Carmen Ng

• Actively monitoring orders placed via Deliveroo up to completion
• Answer inbound calls from customers, riders, and restaurants
• Proactively liaise with riders and restaurants to ensure orders run smoothly
• Provide feedback to relevant departments to help improve our customer experience
• Investigate and resolve customer complaints and queries
• Respond to customer issues via email and phone

Resolve matter / follow up with customers’ enquiries via emails, phone, chat and social media.

Provide the necessary follow up on quality issues.

Assess Clients’ requirements and offer accurate solutions for customer requests

Daily monitoring of customer feedback across social network

Assist in social media posts and editing video ads via various softwares

Responsible for inventory control and management, processing orders received online and in-store, and coordinating with customers and logistics partners to arrange deliveries.

Lead product demonstrations for showroom customers.

Achieve sales target using professional sales approach and technique POS purchase)

Be involve in stock control and management
Giving advice and guidance on product selection to customers