Ka Lei Wong

• Monitor the store sales goals,individual staff KPIs to assess store performance

• Analyze sales reports and data to implement the business strategies for sales target achievement

• Initiate and manage all special events inclusive of collection previews, client events, sale events

• CRM focusing outstanding customer service and coach staff to develop strong client relationships Establish a returning client business by developing and maintaining long lasting relationships

• Recruit, hire,train and elevate the team skillset based on personal development

• VM maintains to reflects brand image

• 1st in charge at K11 store and reporting to area manager

• Store operations management

• Oversea daily sales and create game plan to hit daily, weekly, monthly and quarterly sales through using KPI metrics

• Analyze business report to identify opportunities to drive sales

• Visual standard control to maintain brand identity talent through

• Talent Management – Developing strong future store leaders’ talent through training and coaching in order to create store leaders by leveraging their strengths and improve their weaknesses

• Being the first in charge of the store and oversee all operations and report to district manager directly

• Recruit, train, and retain all employees while consistently exceeding the expectation of the Corporation

• Train full-time senior sales and sales assistant of store standard selling process by using both

• Inventory Control

•Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

•Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Achieve the store target and KPIs

•Increased sales revenue by developing and implementing strategic sales plans and promotions.

•Supported sales team with detailed product knowledge, resulting in higher close rates and repeat business.