Ka Kwan Chan
Office Worker
Kwai Chung,NTW
Summary
Reliable skilled in clerical support and office administration. Competent in helping staff and visitors with diverse needs while handling substantial daily workload. Excels in keeping physical files and digital records accurate and current.
Work History
Office Worker
Zuellig Pharma
03.2024 - 07.2025
- Processed incoming orders and maintained accurate records, improving order fulfillment efficiency and reducing errors.
- Coordinated inventory management activities and ensured stock levels were optimized for operational needs.
- Assisted in administrative tasks by scheduling appointments and managing correspondence, enhancing overall office productivity.
- Collaborated with team members to streamline daily operations, resulting in improved workflow and task completion rates.
Customer Service Representative
Hketoll
02.2023 - 01.2024
- Provided exceptional customer support by addressing inquiries and resolving issues, enhancing overall customer satisfaction levels.
- Collaborated with cross-functional teams to improve service processes, resulting in more efficient workflows and increased team productivity.
- Monitored customer feedback trends and proactively addressed concerns, contributing to a more positive customer service experience.
- Assisted in developing and implementing customer service policies, ensuring compliance with industry standards and best practices.
Education
High School Diploma -
04.2001 -
Skills
Issue resolution
Languages
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (Cantonese)
Advanced (C1)
English
Intermediate (B1)
Timeline
Office Worker - Zuellig Pharma
03.2024 - 07.2025
Customer Service Representative - Hketoll
02.2023 - 01.2024
CCC Chuen Yuen College - High School Diploma,
04.2001 -