Li Ka Ki, Mani
Kwun Tong
Summary
Experience spans from customer service to sales admin, focusing on achievements like streamlining processes and boosting sales metrics. Adept at workflow optimization and effective communication, customer follow-up and data processing. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Senior Officer, Sales Admin
FWD Life Insurance Company (Bermuda) Limited
11.2019 - Current
- Supported sales representatives on daily operations, policy enquires, payment issue and promote new policy effective.
- Liaise and correspond between sales representative and internal parties to streamline workflow and reduced turnaround times.
- Produced reports regularly to outlining sales metrics and formulating spreadsheets for data processing.
- Streamlined operations by identifying inefficiencies and implementing targeted solutions for improvement.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Assist on license registration, endorse license applications, maintain license records
- Prepare recruitment related documents, contracts and apply employee benefit for new hire.
- Maintain employee records.
Telemarketing Executive
MetLife Limited
12.2016 - 11.2019
- Effectively demonstrating the value of insurance products to the needs for potential customers via telephone
- Explained product benefit and features as well as answered questions and addressed concerns of customers.
Customer Service Representative
MetLife Limited
03.2011 - 05.2015
- Answered calls, took messages, and transferred calls to correct individuals.
- Responded to customer requests for services, and company information.
- Contact new call base for lead generation
Telephone Sales Representative
American International Assurance Company
07.2010 - 02.2011
- Making outbound calls to existing customer to promote insurance products.
- Explained product benefit and features as well as answered questions and addressed concerns of customers.
Telesales Representative
Citibank (Hong Kong) Limited
11.2009 - 06.2010
- Perform sales activities of Citibank's Personal Loan Product
Beautician
Eling's Beauty Salon
02.2008 - 10.2009
- Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
- Suggested treatments to suit customer appearance
Officer II
CIGNA Worldwide Life Insurance Company Limited
10.2007 - 02.2008
- Making outbound calls to existing customer to promote insurance products.
- Explained product benefit and features as well as answered questions and addressed concerns of customers.
Education
Times College
Kowloon Tong01-2006
Skills
- Effective Communication
- Workflow Optimization
- Customer Follow up
Timeline
Senior Officer, Sales Admin
FWD Life Insurance Company (Bermuda) Limited
11.2019 - Current
Telemarketing Executive
MetLife Limited
12.2016 - 11.2019
Customer Service Representative
MetLife Limited
03.2011 - 05.2015
Telephone Sales Representative
American International Assurance Company
07.2010 - 02.2011
Telesales Representative
Citibank (Hong Kong) Limited
11.2009 - 06.2010
Beautician
Eling's Beauty Salon
02.2008 - 10.2009
Officer II
CIGNA Worldwide Life Insurance Company Limited
10.2007 - 02.2008
Times College
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