Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Timeline
Generic
Ka Ka Mok

Ka Ka Mok

Hong Kong

Summary

Energetic and experienced Shop Receptionist with 2 years at Starbucks, specializing in customer service and document processing. Graduated in 2022 with a Diploma of Foundation Studies, I'm eager to bring my skills to your dynamic team. Committed to providing exceptional service, I'm enthusiastic about contributing to your success and thriving in a welcoming environment.

Overview

4
4
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Barista

July&coffee.co
02.2025 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Shop Assistant

UNIQLO
10.2024 - 02.2025
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.

Dental Assistant

香港牙周病治療專科中心
12.2024 - 01.2025
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.

Barista Shift Supervisor

Starbucks
06.2022 - 11.2024
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Served customers quickly and efficiently and created strategies to prevent delays.

Shop Receptionist

Greenery Music
07.2021 - 02.2022
  • Promoted musical instruments and art courses to customers
  • Maintained cleanliness and order of classrooms and premises
  • Managed cashier duties and clerical tasks efficiently

Education

Diploma of Foundation Studies -

HKU SPACE PO LEUNG KUK STANLEY HO COMMUNITY COLLEGE
01.2021 - 01.2022

Form 6 - undefined

TWGHS S. C. GAW MEMORIAL COLLEGE
01.2021 - 01.2022

Skills

Cash handling

Opening and closing duties

Friendly and outgoing

Extra-Curricular Activities

06/01/20, Collecting Opinions: Understand students' needs and opinions by collecting feedback. Improve welfare measures based on this information. 06/01/20, Connecting Internal and External Resources: Establish cooperation with other departments within the school and external organizations to provide more comprehensive welfare services. 06/01/20, Promotion and Publicity: Responsible for promoting the welfare activities of the student union by using social media and announcements to increase awareness and participation in the events.

Timeline

Barista

July&coffee.co
02.2025 - Current

Dental Assistant

香港牙周病治療專科中心
12.2024 - 01.2025

Shop Assistant

UNIQLO
10.2024 - 02.2025

Barista Shift Supervisor

Starbucks
06.2022 - 11.2024

Shop Receptionist

Greenery Music
07.2021 - 02.2022

Diploma of Foundation Studies -

HKU SPACE PO LEUNG KUK STANLEY HO COMMUNITY COLLEGE
01.2021 - 01.2022

Form 6 - undefined

TWGHS S. C. GAW MEMORIAL COLLEGE
01.2021 - 01.2022

Similar Profiles

CREATE PROFILE
Ka Ka Mok