Kai Lun Tsang
Tim
Summary
Experienced in maintaining IT systems with a strong background in software and equipment. Possess in-depth knowledge of network setups, customized business applications, and backup/storage services within POS systems. Recognized as a Subject Matter Expert in network infrastructures essential for daily operational support. Adapt at ensuring seamless functionality and efficiency across all IT platforms.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
System Engineer
Fancl Natural Cosmetics Limited
06.2024 - 01.2025
- Support Store IT Equipment (POS System, Network etc.)
- Provide technical guidance for all retail shop, warehouse and office
- Improved system efficiency by optimizing software components.
- Provide assistance in implementation and maintenance of network security solutions
Technical Support Executive
MTMLabo
09.2021 - 06.2024
- Assisted in the development of standard operating procedures for technical support in store IT equipment
- Oversaw troubleshooting, technical issue resolution in multimedia platform and consulting services to upgrade technology infrastructure.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
System Support
Veeko Fashion Limited
08.2019 - 05.2021
- Support whole branch Store IT Equipment (POS System, Cam, Printer, Network, Wifi, Handheld)
- Provide technical support for all retail shop, warehouse and office
- MS SQL Server Management, create daily report and backup
- Worked with Replace Virtual Workstation and collaborate with departments to implement IT solutions
Assistant System Engineer
Pacific coffee Company
08.2018 - 07.2019
- Monitor Server and Check daily report from IT Equipment
- Provide troubleshooting and technical support for all retail shop and office
- Participate in IT projects, including system upgrades and new implementations
- Collaborated with IT teams to develop innovative solutions for complex technological challenges.
Education
F.5 -
PAK KAU COLLEGE
09.2001 - 05.2006
Technician Foundation Certificate - Electrical Engineering
Hong Kong VTC
09.2006 - 06.2007
Skills
Microsoft SQL & Office application
Personal Information
Marital Status: single
Additional Information
Native Cantonese; Intermediate in English and Mandarin
Nationality: Hong Kong, China
Availability: Immediate available
Timeline
System Engineer
Fancl Natural Cosmetics Limited
06.2024 - 01.2025
Technical Support Executive
MTMLabo
09.2021 - 06.2024
System Support
Veeko Fashion Limited
08.2019 - 05.2021
Assistant System Engineer
Pacific coffee Company
08.2018 - 07.2019
Technician Foundation Certificate - Electrical Engineering
Hong Kong VTC
09.2006 - 06.2007
F.5 -
PAK KAU COLLEGE
09.2001 - 05.2006
Similar Profiles
Michael J WallinMichael J Wallin
Brand Marketing and Innovation Manager at Cicamed Natural CosmeticsBrand Marketing and Innovation Manager at Cicamed Natural Cosmetics
Manar MansourManar Mansour
Marketing Executive at Eden Greens Egypt Natural CosmeticsMarketing Executive at Eden Greens Egypt Natural Cosmetics
Simay BulutSimay Bulut
Worker at Ser Natural Products and Cosmetics Co. Ltd.Worker at Ser Natural Products and Cosmetics Co. Ltd.
Shaik Johni KhasimShaik Johni Khasim
System Engineer at TCSSystem Engineer at TCS
Rutuparna PandaRutuparna Panda
System Engineer at Tata Consultancy ServicesSystem Engineer at Tata Consultancy Services