Kai Lun Tsang
Tim
Summary
Experienced in maintaining IT systems with a strong background in software and equipment. Possess in-depth knowledge of network setups, customized business applications, and backup/storage services within POS systems. Recognized as a Subject Matter Expert in network infrastructures essential for daily operational support. Adapt at ensuring seamless functionality and efficiency across all IT platforms.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
System Engineer
Fancl Natural Cosmetics Limited
06.2024 - 01.2025
- Support Store IT Equipment (POS System, Network etc.)
- Provide technical guidance for all retail shop, warehouse and office
- Improved system efficiency by optimizing software components.
- Provide assistance in implementation and maintenance of network security solutions
Technical Support Executive
MTMLabo
09.2021 - 06.2024
- Assisted in the development of standard operating procedures for technical support in store IT equipment
- Oversaw troubleshooting, technical issue resolution in multimedia platform and consulting services to upgrade technology infrastructure.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
System Support
Veeko Fashion Limited
08.2019 - 05.2021
- Support whole branch Store IT Equipment (POS System, Cam, Printer, Network, Wifi, Handheld)
- Provide technical support for all retail shop, warehouse and office
- MS SQL Server Management, create daily report and backup
- Worked with Replace Virtual Workstation and collaborate with departments to implement IT solutions
Assistant System Engineer
Pacific coffee Company
08.2018 - 07.2019
- Monitor Server and Check daily report from IT Equipment
- Provide troubleshooting and technical support for all retail shop and office
- Participate in IT projects, including system upgrades and new implementations
- Collaborated with IT teams to develop innovative solutions for complex technological challenges.
Education
F.5 -
PAK KAU COLLEGE
09.2001 - 05.2006
Technician Foundation Certificate - Electrical Engineering
Hong Kong VTC
09.2006 - 06.2007
Skills
Microsoft SQL & Office application
Personal Information
Marital Status: single
Additional Information
Native Cantonese; Intermediate in English and Mandarin
Nationality: Hong Kong, China
Availability: Immediate available
Timeline
System Engineer
Fancl Natural Cosmetics Limited
06.2024 - 01.2025
Technical Support Executive
MTMLabo
09.2021 - 06.2024
System Support
Veeko Fashion Limited
08.2019 - 05.2021
Assistant System Engineer
Pacific coffee Company
08.2018 - 07.2019
Technician Foundation Certificate - Electrical Engineering
Hong Kong VTC
09.2006 - 06.2007
F.5 -
PAK KAU COLLEGE
09.2001 - 05.2006
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