KA HO Leung

• Customer Service & Operations
  
  Managed daily cash handling and inventory reconciliation, ensuring 100% accuracy in financial reporting.
  
  Resolved customer inquiries and complaints, maintaining a 95% satisfaction rate during peak hours.
  
  Collaborated with a team of 2-3 to streamline order processing, reducing average wait time by 20%.
• Real cases

While working as a bubble tea shop assistant, I once faced a sudden shortage of ingredients during a rush hour. I quickly coordinated with the team to adjust the menu, communicated transparently with customers, and offered alternative options. This not only resolved the issue but also retained 90% of the customers.