

• Contacted customers for mobile contracts renewal
• Provided up-to-date information regarding company’s new promotion of mobile packages for potential customers
• Offered assistance for telephone enquiries
• Provided customer services for the Reception Counter
• Handled daily operations including scheduling of staff roster of the Ticket Department
• Supervised more than 50 staffs and coordinated their daily tasks
• Obtained the Award of Best Staff in 2009 and Certificate of Appreciation in 2010
• Provided day-to-day support for the IT System and maintenance of more than 500 computer units/servers
Strong communication skills
Time management
Team collaboration
First aid and CPR certified