Ka Yan Lo
Hong Kong SAR
Summary
I have extensive experience in implementing systems, particularly HRMS, with proven expertise in project management as a PMP-certified professional My strong time management, adaptability, and commitment to continuous learning empower me to deliver projects efficiently while quickly mastering new systems and technologies. Guided by the belief that "There is no royal road to learning."
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Consultant ( Technology Transformation)
Ernst & Young
Hong Kong
07.2023 - Current
- Delivered strategic IT solutions aligned with corporate vision, ensuring business objectives, branding guidelines, data policies, and security protocols were met
- Spearheaded end-to-end project management, from initiation to completion, utilizing Agile, Waterfall, and Hybrid frameworks to meet technical and operational requirements
- Collaborated with cross-functional IT teams to analyze business needs and deliver tailored solutions for ERP and CRM systems
- Developed comprehensive documentation, including project proposals, requirements specifications, implementation strategies, test plans, and user manuals, to ensure clarity and alignment across stakeholders
- Facilitated smooth application rollouts through meticulous planning, execution, and user acceptance testing (UAT), ensuring successful production deployment
- Managed vendor relationships to mitigate risks, maintain service excellence, and secure cost-effective solutions
- Utilized advanced tools such as Power Platform, Power Automate, and management reporting tools to implement innovative solutions and enhance project outcomes
- Ensured continuous improvement by identifying and implementing process enhancements within ERP, CRM, and related systems
IT Application Support Analyst
Canada Goose
Hong Kong
05.2022 - 07.2023
- Provided in-depth technical and functional expertise in Microsoft Dynamics 365 ERP modules, ensuring system efficiency and reliability
- Successfully led and supported the implementation of Microsoft Dynamics 365 Finance & Operations (F&O) for a new entity, including configuration and deployment
- Delivered comprehensive support for various enterprise applications, including Coupa, MediusFlow, ServiceNow, and Dynamics 365, ensuring seamless operations and resolving system-related issues promptly
- Collaborated with the finance team to address and resolve finance reporting challenges, ensuring accurate and timely outputs
- Conducted weekly meetings with headquarters to provide updates on the status of local regions, including progress on system enhancements and ongoing projects
- Delivered strategic IT solutions for a new warehouse management project, ensuring smooth implementation and alignment with business objectives
Senior Client Services Consultant
Tectura Hong Kong Ltd
Hong Kong
03.2021 - 02.2022
- Led the implementation of ERP solutions, including Microsoft Dynamics 365 Finance & Operations (F&O) and Microsoft Dynamics AX, ensuring smooth deployment and alignment with client objectives
- Successfully delivered a key milestone by implementing a new property management module, enhancing functionality and extending the system's capabilities for client operations
- Developed and proposed technical solutions for complex system requirements, bridging the gap between business needs and technical execution
- Prepared and communicated detailed specifications and technical documentation, ensuring clear understanding and collaboration with development teams
- Collaborated closely with clients and internal teams to gather requirements, troubleshoot issues, and deliver customized ERP solutions tailored to business processes
- Provided post-implementation support and guidance, ensuring user adoption and resolving system-related challenges effectively
- Ensured project deliverables were met on time and aligned with business goals, while adhering to best practices in ERP implementation and client services
HRMS Consultant
IPL Research Limited
Hong Kong
10.2017 - 03.2021
- Spearheaded the implementation of IPL HRMS.net, HCM solutions, and associated mobile applications, ensuring seamless system integration and alignment with client requirements
- Facilitated project planning, scheduling, and execution, collaborating with both internal teams and external stakeholders to ensure timely delivery of milestones
- Designed and conducted system usage training sessions for end-users, empowering clients with the knowledge to utilize HRMS solutions effectively
- Prepared and led meetings with internal and external parties, addressing project progress, requirements gathering, and system enhancements
- Provided ongoing post-implementation support to ensure system stability and address client feedback promptly
Education
Master - Electronic Commerce and Internet Computing
The University of Hong Kong
Hong Kong04.2025
Bachelor - Human Resources Management
Hong Kong Baptist University
Hong Kong10.2017
Skills
- Critical thinking
- Stakeholder engagement
- Multitasking
- Time management
- Interpersonal communication
- Complex problem solving
- Project Management
Database tool
- MYSQL
- MSSQL
- Visual Studio Code
Project Management Tools
- Jira
- ServiceNow
- Azure DevOps
Cloud Platform
- Azure
- AWS
Coding
- SQL
- Python
ERP
- MS Business Central
- MS in Finance and Operations
- SAP
Business Flow Design Tools
- Visio
- Drawio
- WordPress
- Wix
- MS CRM
- Power Platform
- Power Automatic
- Power BI
Certification
- Project Management Professional (PMP), 12/01/21, Project Management Institute
- The Principles & Practice of Insurance Examination, 01/01/17, Vocational Training Council
- The Long-Term Insurance Examination, 01/01/17, Vocational Training Council
- Microsoft Power Platform Fundamentals (PL-900), 12/01/23, Microsoft
- Microsoft Azure AI Fundamentals (AI-900), 09/01/23, Microsoft
- Microsoft Dynamics 365 Fundamentals (CRM) (MB-910), 11/01/22, Microsoft
- Microsoft Dynamics 365 Fundamentals (ERP) (MB-920), 11/01/22, Microsoft
Availability
1 Month Notice
Languages
Chinese (Cantonese)
First Language
English
Proficient (C2)
C2
Chinese (Mandarin)
Proficient (C2)
C2
Timeline
Senior Consultant ( Technology Transformation)
Ernst & Young
07.2023 - Current
IT Application Support Analyst
Canada Goose
05.2022 - 07.2023
Senior Client Services Consultant
Tectura Hong Kong Ltd
03.2021 - 02.2022
HRMS Consultant
IPL Research Limited
10.2017 - 03.2021
Master - Electronic Commerce and Internet Computing
The University of Hong Kong
Bachelor - Human Resources Management
Hong Kong Baptist University
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