Junting Li

• Sold flight tickets, travel packages, and related services to clients, meeting sales targets and maximizing revenue.
• Communicated fluently in English and Mandarin, with intermediate proficiency in Cantonese, ensuring clear and effective interaction with clients from diverse backgrounds.
• Managed multiple tasks simultaneously, such as handling customer phone inquiries while inputting data or processing bookings.

TA in the course MGSTC—Probability and Statistics for Business.

TA in the course OM—Operations Management, starting in the Fall term of 2025.

• Cross-sold additional resort services such as ski rentals, lift passes, and guided tours to meet customer needs and increase resort revenue.
• Upsold premium packages, including private lessons by highlighting their added value and benefits to clients.
• Fostered two-way communication with students by actively listening to their needs and providing clear, understandable instructions to help them improve their skills.