Excel and Power Point
June Lei
Assistant Captain
Hong Kong
Summary
Accomplished Assistant Manager at Hong Kong Convention and Exhibition Centre, adept in operations management and problem-solving. Enhanced customer satisfaction and sales through strategic initiatives. Skilled in staff supervision and team motivation, ensuring compliance with safety standards. Proficient in HACCP, driving performance improvements and fostering a positive work environment.
Overview
12
12
years of professional experience
1
1
Certification
3
3
Languages
Work History
Assistant Manager
Hong Kong Convention and Exhibition Centre
07.2013 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented staff training programs to elevate service standards and knowledge.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
04.2001 -
Skills
Operations management
Software
Certification
Peer Recognition Award (HKCEC)
Timeline
Peer Recognition Award (HKCEC)
03-2024
Assistant Manager - Hong Kong Convention and Exhibition Centre
07.2013 - 04.2025
Hon Wah Middle School - High School Diploma,
04.2001 -
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