JULIUS C. AGUARES
Imus
Summary
Organized and dependable candidate with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Willingness to take on additional responsibilities to meet team goals. Currently seeking a full-time role that provides professional challenges and allows for leveraging strong interpersonal skills, effective time management, and problem-solving expertise. Proactive and goal-oriented approach, excelling in efficient time management and finding innovative solutions to complex problems. Reputation for reliability and adaptability, with the ability to quickly learn and apply new skills. Committed to driving team success and contributing to overall organizational growth.
Overview
26
26
years of professional experience
Work History
Senior Process Lead
Infosys BPM
01.2021 - Current
- Promoted an environment of continuous learning through regular knowledge sharing sessions and encouraging participation in professional development workshops or conferences outside the organization.
- Improved process efficiency by streamlining workflows and optimizing resource allocation.
- Implemented automation solutions where feasible, reducing manual labor requirements while maintaining quality standards.
- Led cross-functional teams to identify areas for process improvement, resulting in increased productivity and reduced costs.
- Managed resources effectively, allocating personnel based on skill level and project requirements.
- Ensured timely completion of projects by managing deadlines effectively and coordinating efforts between team members.
- Served as a mentor for junior team members, providing guidance on career development opportunities and promoting a growth mindset within the department.
Team Lead
Infosys BPO LTD
06.2014 - 01.2021
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Process Executive/Subject Matter Expert
Infosys BPO LTD
08.2009 - 06.2014
- Manage performance, provide coaching and feedback, document results, counsel and mentor team members
- Handle Escalated Transactions/Maintain Product security/ Adhere to Clients requirements/Employee Value Take call / requirement escalations
- Serve as a subject matter expert on client-specific programs
- Responsible in creating agents succession planning Responsible for Teams KPI, Responsible for the accounts Fun activity (FISH Head)
Process Executive
Yahoo Small Business
03.2008 - 08.2009
- Responsible to assist the customer who is signing up for a Website for their business
- Recommend the appropriate service needed depending on customer’s business
- Experience being appointed as Officer-In-Charge performing TC tasks such as handling a team, payroll, response to CTA’s / Alerts, action plans, etc.
Customer Service Representative
TELUS International Philippines (formerly Ambergrissolutions)
07.2005 - 02.2008
- Trained skills for efficient resolutions of customers’ issues and disputes
- Responsible to create and do trackers that will monitor our team movements and compliance
- Experience being appointed as Officer-In-Charge performing TC tasks such as handling a team, payroll, response to CTA’s / Alerts, action plans, etc.
Assistant Manager
Domino’s Pizza
08.2003 - 07.2005
- Responsible for overall store management
- Manages the counter area on assigned shift ensuring efficiency of operations Forecasts weekly food stock Market planning Prepares daily and weekly sales report Maintains petty cash fund Liaises with schools and offices for special projects Responsible for collecting charges from affiliates Responsible for daily cash deposit Monitors maintenance and upkeep of store, equipment, and motorbikes
Technical Admin. Assistant and Legal Assistant
Lucky Star Network Communications Corporation
05.1999 - 08.2001
- Technical Administrative Assistant Deployment and monitoring of provincial technicians and equipment Maintains petty cash fund for the department Prepares weekly schedules of technicians for both Metro Manila and provincial (North and South Luzon) assignments Coordinates with telecom providers like PLDT, Bayantel, Digitel, etc
- For communications requirements for off-fronton stations and paying centers Validates and reconciles all telecom invoices prior to accounting for payment Legal Assistant Secures all necessary permits and licenses (barangay to city level) prior to the operation of off-site gaming station and during annual renewal Entertains, inspects proposed area, and makes recommendations for all applications for operating off-fronton station Prepares monitoring list for all pending sites and those recommended for operation to franchise owner PAGCOR Coordinates with other departments regarding installation of communication lines, delivery of necessary equipment, and training of designated tellers prior to actual operation.
Assistant Store Manager/ Staff Assistant
Greenwich Food Corporation
09.1998 - 03.1999
- Overall store management
- Manages counter area ensuring efficient delivery of service to all customers Monitors physical inventory of all items and equipment on a regular basis Monitors cash remittance and audit of counter cashiers on a daily basis
- Prepares weekly inventory movement report for upper management Monitors attendance and performance of all store personnel and prepares shift schedules and change of work stations when necessary
Education
Bachelors/College - Journalism, Advertising/Media
Centro Escolar University
Skills
Expertise in MS Office Application (Word, Excel, PowerPoint)
Proficient in oral and written communication in English and Filipino
Credible ability to analyze, empathize and resolve customers' concerns
Customer Focus
Leadership trained
Teamwork and Communication
Positive Attitude
Time Management
Taxcardno
915-459-343
Permanentresidence
Philippines
Personal Information
- Date of Birth: 07/31/76
- Gender: Male
- Nationality: Philippines
Training
- Empowered Team Leader course (CCAP) - November 2016
- Six Sigma Yellow belt training / Customer Service 200/300/Design thinking course - September 16 to November 20, 1998 Greenwich Food Corporation San Juan Metro Manila Foundation of Store Management
- August 24, 1997 Marikina Heights, Marikina City Peer Facilitator
- Professional Training Cashiering concept, People management, Cash control report, Daily inventory, Supplies forecasting requisition, News, editorial, feature writing, Advertising, basic film making and photography
Maritalstatus
Single
Timeline
Senior Process Lead
Infosys BPM
01.2021 - Current
Team Lead
Infosys BPO LTD
06.2014 - 01.2021
Process Executive/Subject Matter Expert
Infosys BPO LTD
08.2009 - 06.2014
Process Executive
Yahoo Small Business
03.2008 - 08.2009
Customer Service Representative
TELUS International Philippines (formerly Ambergrissolutions)
07.2005 - 02.2008
Assistant Manager
Domino’s Pizza
08.2003 - 07.2005
Technical Admin. Assistant and Legal Assistant
Lucky Star Network Communications Corporation
05.1999 - 08.2001
Assistant Store Manager/ Staff Assistant
Greenwich Food Corporation
09.1998 - 03.1999
Bachelors/College - Journalism, Advertising/Media
Centro Escolar University
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