SAP ERP
Judy Kay Pamplona
Credit Team Lead - Global
Mandaluyong City
Summary
Experienced Credit Team Lead with a solid background spanning nine years in the dynamic finance and banking sectors. Currently, driving excellence at Westcon Comstor's shared services company, adeptly overseeing credit operations for APAC Global. Recognized for adaptability and a steadfast commitment to achieving organizational goals, with a keen eye for detail and a relentless focus on customer service satisfaction. Possessing a wealth of expertise in SAP and AR systems, coupled with exceptional analytical skills and a proven track record in problem-solving, Ready to leverage comprehensive industry knowledge and leadership acumen to optimize credit processes and drive financial success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Credit Team Lead - Global Accounts
Westcon-Comstor
2023.05 - Current
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
Credit Controller - Global
Westcon-Comstor
2021.12 - 2023.04
- Improved cash flow by implementing efficient credit control policies and procedures.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
- Played integral role in improving company's cash position by successfully negotiating mutually beneficial payment terms with clients.
- Minimized bad debts by conducting thorough credit assessments for new clients and regularly reviewing existing client profiles.
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
Collection Specialist
Eastwest Banking
2016.03 - 2021.12
- Showcased strong analytical skills by identifying patterns in customer payment behavior, allowing for targeted intervention strategies that contributed to overall reductions in delinquency rates.
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
- Assisted in developing training materials for new hires, ensuring a smooth onboarding process for future team members.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Developed and documented collection procedures and policies to comply with government regulations.
Chargeback Specialist
BDO Unibank
2015.09 - 2016.02
- Communicated effectively with merchants to gather necessary documentation and support for dispute resolution efforts.
- Supported continuous improvement initiatives by identifying areas for enhancement within the current chargeback management process.
- Leveraged knowledge of payment processing systems and merchant protocols to foster efficient communication between parties during dispute resolution efforts.
- Maintained comprehensive records of all cases handled, allowing for easy reference when needed for future disputes or reporting purposes.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
Recruitment Specialist
Industrial Personnel And Management Services
2014.12 - 2015.04
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
- Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates.
- Continuously sought out professional development opportunities and industry knowledge, staying current on trends and best practices in recruitment.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
- Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
Education
MBA - Financial Management
Polytechnic University of The Philippines
Graduate Studies, PUP Sta. Mesa, Manila 2024.03 - Current
Bachelor of Science - Office Administration
Rizal Technological University
Boni Avenue, Mandaluyong City 2011.06 - 2015.05
Skills
Software
SAP Ariba Network
Microsoft Office
SharePoint
Software as a Service (SaaS)
Travel, Outdoor Recreation, and Chess and Puzzle Games
I actively prioritize work-life balance, valuing time and experiences above all. Believing that while jobs and money are abundant, cherished moments are fleeting, I seize every chance to travel and engage in outdoor pursuits. Whether securing tickets or planning adventures, I ensure to make the most of life's opportunities. During leisure moments, I indulge in chess and puzzles, relishing the chance to exercise my mind while having fun.
Timeline
MBA - Financial Management
Polytechnic University of The Philippines
2024.03 - Current
Credit Team Lead - Global Accounts
Westcon-Comstor
2023.05 - Current
Credit Controller - Global
Westcon-Comstor
2021.12 - 2023.04
Collection Specialist
Eastwest Banking
2016.03 - 2021.12
Chargeback Specialist
BDO Unibank
2015.09 - 2016.02
Recruitment Specialist
Industrial Personnel And Management Services
2014.12 - 2015.04
Bachelor of Science - Office Administration
Rizal Technological University
2011.06 - 2015.05
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