Judy Fok

• Resolve matter and follow up enquiries with the customers.

(Such as UK/ US/ GER/ SG/ TW/ HK/ CN)

• Communicate with customers through email and social media platforms by using tools like Zendesk and Meta Business.
  (Such as Instagram/ Facebook/ Twitter)

• Cooperate with several shipping couriers and production team to ensure the quality of the items and the items can be shipped as intended.
  (Such as Yamato/ Kerry/ DHL/ USPS/ ECMS/ JUMP POINT/ SF EXPRESS/ YUN EXPRESS)

• Stay professional and calm while handling complaints and will discuss with the seniors or manager if we may escalate the situation, in order to provide the best solution to the customers.

• Handle Ad Hoc tasks, such as Copyright Screening, daily check of the functionality of the official website/ payment gateway. Monitor the customers' comments on the Facebook Wall/ Instagram Wall/ Twitter Wall.

• Assist customers to check if their payments went through successfully with the help of the tools like Braintree/ AfterPay/ Ocean Payment and the admin page.

• Assist with the elder’s basics needs
• Such as checking-in often and pay good attention to specific signs and changes to determinate if he needs help
• Provide companionship to strengthen the bond and connection with the elder, prevent him from depression and feeling lonely
• Grocery shopping, preparing meals for elder
• Fulfil his needs and ensure him getting proper nutrition
• Monitor with the elder’s medication as he might have to take several prescription medications to treat specific conditions
• Ensure his health and prevent from all the risks

• Organise and execute lessons, develop materials and activities, hands out assignments and interesting exercises for students
• Detect students’ behaviours and thoughts and create customised plans
• Grade test and Homework that I've given him/her or from their schools
• Offer useful feedback for student improvement and report to their parents about their performances

• Make sure the tables and chairs are all set up and keeping the restaurant location clean and tidy before the customers come in
• Meet and greet the customers and kindly show them to their seats
• Organise take outs through phone calls and make sure the customers get the right item
• Refilling customer drink orders throughout the meal and verifying that customers are satisfied with their orders
• Promoting the store by giving out flyers outside of the store, introduce the people passing by about the store's new items indeed to attract their attention

• Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, smoothies or teas
• Prepare or serve fresh salads and desserts once the customer order
• Provide customers with product details, such as different ingredients in drinks and food menu indeed to fulfil customers' needs and prevent them from food allergies
• Clean or sanitize work areas, utensils, or equipment is also one of the duties to fulfil good hygiene
• I will replace the ashtray and put coffee grounds into it
• By the end of the day, i will clean up dishes and take out the garbage

• Greeting customers, directing customers to merchandise within the store to fulfil their needs
• Such as getting the right size of the item for them at the back of the house and show them to the fitting room
• I need to achieve established goals by cross-selling products to increase purchase amounts
• I am responsible to maintain an orderly appearance throughout the sales floor and introducing promotions and opportunities to customers to gain the chance to increase in store sales
• I will communicate with not only local customers but foreign customers
• As i can speak fluently in Chinese, English and Cantonese, I can maintain a professional conversation

• I need to balance serving tray on one hand while distributing orders to customers and serve from trays throughout a shift
• Required to speak Pu Tong Hua during the shift to provide a Taiwanese cultural ambiance to customers
• I will coordinate with other staff members to provide team-oriented service such as while i am cutting the toast for the customer, he/she will introduce to the customers the methods of enjoying the dish
• Also, preparing table for the next guests once a party has departed

• Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction
• By greeting, acknowledging, and informing customers in a warm, courteous, and professional manner
• Determine customers' needs and then recommend the right product to solve the customers' problems, such as explaining product qualities and characteristics to the customer
• Also, being up-to-date on the most current promotions and advertisements, informing clients about prices, discounts, and promotions
• Performing minor duties in store, including arranging shelves, doing inventory, cleaning facilities, and handling correspondence

• Presenting and describing menus and daily specials, suggesting any specialties, and answering any questions customers may have, such as the ingredients of the dish or the level of spiciness
• Check dishes and kitchenware for dents or breaks
• Customers don't want to sit down to cracked glasses or dishes as it is a big turn off and reduces the chances of them returning
• For example, i will wash and wipe every wine glass very clean to make sure the wine glasses are clean without any fingerprint on it as the customers will feel uncomfortable to drink with it
• Providing special services depending on the dish that was requested (e.g., carving meat, pouring oil or spices on food, or wrapping up Peking duck)
• Being the liaison between the kitchen and the dining room in order to ensure that a common vision is shared
• Coordinating activities with the rest of the serving staff as well as kitchen and administrative personnel in order to provide customer with an excellent dining experience