Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

joylyn quilo

Room Attendant
Fanling,Wah Ming
joylyn quilo

Summary

Dynamic customer service professional with extensive experience at Rolling Hills Realty, excelling in cash handling and payment processing. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Recognized for maintaining high cleanliness standards and fostering positive relationships, ensuring repeat business and loyalty.

Overview

8
years of professional experience

Work History

Lam Wei Hung
Wah Mei Shan Fanling New Teritorries Hong Kong

Domestic Helper
02.2023 - Current

Job overview

  • Maintained a clean, safe, and organized home environment for family members.
  • Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
  • Managed laundry services, including washing, drying, folding, and ironing clothing items.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Established trust with employers through reliable performance in completing daily tasks efficiently.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Provided attentive childcare with age-appropriate activities to foster growth and development.
  • Answered telephone and doorbell, took messages, and relayed information to owner.
  • Cared for houseplants by frequently watering during owners' absence.
  • Created a welcoming atmosphere for guests by keeping common areas tidy and setting up accommodations during their stay if needed.
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Ensured consistent adherence to safety protocols within the household for accident prevention purposes among all occupants of the residence.

Food Avenue
Harizon Baguio City

Cashier
05.2018 - 11.2023

Job overview

  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Rolling Hills Realty Landholdings Incorporation
Jacinto Street Baguio City

Front Desk Receptionist
03.2022 - 05.2023

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Streamlined check-in processes, reducing wait times for guests.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Compiled information from files and research to satisfy information requests.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.

Rolling Hills Realty Landholdings Incorporation
Jacinto Street Baguio City

Room Attendant
03.2018 - 03.2022

Job overview

  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Checked appliances in guest rooms to determine good working order.
  • Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
  • Maintained guest privacy and security by following hotel protocols during room entry and cleaning.
  • Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
  • Fostered positive work environment, shared best practices with new team members.
  • Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
  • Optimized guest experience by discreetly performing room services without disturbing guests.

Education

University
Diffun Quirino

Bachelor of Science from Hospitality Management
04-2017

University Overview

Skills

Customer service

Cash handling

Customer assistance

Payment processing

Drawer balancing

Customer service excellence

Customer relations

Interests

Farming, caring for animals, participation in big events

Timeline

Domestic Helper
Lam Wei Hung
02.2023 - Current
Front Desk Receptionist
Rolling Hills Realty Landholdings Incorporation
03.2022 - 05.2023
Cashier
Food Avenue
05.2018 - 11.2023
Room Attendant
Rolling Hills Realty Landholdings Incorporation
03.2018 - 03.2022
University
Bachelor of Science from Hospitality Management

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