Joyce Lam

• Fostered a cohesive team dynamic to consistently deliver exceptional guest experiences, even during the most demanding periods
• Demonstrated exceptional multitasking abilities by seamlessly managing multiple tables simultaneously, ensuring service quality remained in compromised.
• During peak hours, provided critical support to colleagues, cultivating a collaborative environment that significantly elevated productivity and team morale.
• Efficiently resolved customer complaints with professionalism and urgency, safeguarding the establishment’s reputation and fostering trust.
• Addressed customer concerns with professionalism and speed, ensuring swift resolutions and nurturing enduring positive relationships.
• Built strong, lasting connections with regular customers through genuine hospitality, driving repeat business and loyalty.
• Cultivated warm, personal relationships with regular customers, fostering a sense of community and belonging.
• Boosted customer satisfaction by delivering prompt, personalized service that met individual needs and exceeded expectations.
• Thrived in fast-paced environments, ensuring timely order delivery during peak hours without compromising service quality.
• Provided attentive, detail-oriented service during high-volume periods, maintaining strong guest rapport and ensuring memorable experiences.
• Shared in-depth knowledge of menu items and flavors, empowering customers to make informed choices that aligned with their tastes and interests.
• Trained new staff members on comprehensive menu knowledge and service protocols, significantly enhancing the team’s overall performance and consistency.
• Displayed infectious enthusiasm and promoted exceptional service standards, successfully increasing referrals and driving walk-in business.

• Fostered a vibrant atmosphere during peak hours by engaging customers with warmth and enthusiasm, creating a fun and positive experience.
• Excelled in clear and empathetic communication, effectively addressing customer inquiries and resolving concerns with precision.
• Streamlined queue management and significantly reduced waiting times, ensuring seamless customer flow and enhancing overall satisfaction.
• Played a key role in maintaining operational efficiency by diligently completing opening and closing procedures, ensuring a smooth store environment.
• Contributed significantly to meeting sales targets by delivering outstanding customer service and showcasing in-depth product knowledge, driving customer loyalty and repeat business.
• Boosted sales through strategic upselling of coffee shop products, leveraging customer preferences to enhance their experience and increase revenue.
• Achieved a perfect balance of speed and accuracy when preparing orders, ensuring complete customer satisfaction while optimizing workplace efficiency.
• Transformed the customer experience by optimizing order timelines and promptly resolving issues, fostering trust and loyalty through exceptional service.

Logistics Management for Luxury Properties

• Shipping Coordination: Arranged shipping and logistics for luxury properties, ensuring milestones and deadlines were met. Optimized shipment scheduling to reduce transit times while maintaining cost-effectiveness for clients and the company.

• Interdepartmental Collaboration: Streamlined communication across departments, enhancing productivity and departmental satisfaction by promptly addressing inquiries and concerns.

• CITES Compliance: Managed CITES license applications as necessary, ensuring all shipments complied with relevant laws and regulations. Oversaw incoming shipments, verifying contents against records, and efficiently handling high-volume paperwork.

• CITES Permits: Apply for CITES permits when transportation is necessary, ensuring compliance with all relevant laws and regulations during shipping.

• Shipment Processing: Receive incoming shipments, verify contents against records, and route them to the appropriate department. Manage extensive paperwork and oversee daily shipping operations, handling over 10 packages per day during peak season while collaborating with administrators to resolve any shipping issues.

• Data Management: Entered data, generated reports, and maintained tracking documents. Assessed shipment requirements, monitored quote requests, and ensured timely execution in line with service levels.

• Customs Clearance: Managed customs clearance processes to avoid fines or delays, allocating tariffs for international imports and exports. Maintained organized documentation systems using SAP for accurate record keeping.

• Vendor Relations: Evaluated third-party logistics providers for reliability and cost-effectiveness. Negotiated favorable shipping terms with vendors while maintaining quality standards.

Operational Workflow Enhancement

• Documentation Management: Maintain an organized filing system in SAP, ensuring records are updated accurately as needed.

• Freight Coordination: Obtain freight quotes from shippers and select the most suitable options for internal and external customers. Identify opportunities for property consolidation and schedule consolidated transportation to enhance efficiency and reduce costs.

• Data Processing: Enter data, generate reports, and create tracking files. Evaluate and verify shipment requirements, including shipping methods and packaging, and ensure this information is accurately recorded in the system. Monitor and execute quote requests promptly in line with established service levels.

• Sales Shipping Procedures: Utilize the SAP system to manage sales shipping procedures, cost accounting, and data analysis effectively.

• Performance Monitoring: Consistently monitored performance metrics, implementing corrective actions to support continuous improvement initiatives. Fostered a collaborative work environment through regular communication and updates.

• Self-Motivation & Teamwork: Demonstrated strong personal responsibility, adaptability, and the ability to work effectively both independently and as part of a team in fast-paced settings. Managed time efficiently to meet all deadlines while supporting day-to-day operations.

Customs Clearance Management

• Compliance Oversight: Oversee the customs clearance process to ensure adherence to all relevant regulations, preventing costly fines or delays.

• Tariff Allocation: Allocate tariffs for internationally imported and exported property using Tradelink's import and export declarations.

• Progress Monitoring: Track shipment progress and negotiate with suppliers to resolve issues swiftly, ensuring all relevant parties are informed of the shipment status. Prepare and submit accurate customs documentation to the appropriate regulatory agency or shipper in a timely manner.

• Developed and implemented optimal shipping and receiving strategies by selecting the best carriers, routes, and methods to reduce costs and improve schedules.
  
• Monitored shipment dates for timely deliveries, expedited when necessary, and communicated variances to customers.
  
• Conducted inventory counts and audits to identify and resolve discrepancies.
  
• Managed routing by producing accurate shipping documentation and labels.
  
• Performed calculations to verify weights and dimensions of shipments.
  
• Updated the database with carrier status changes.
  
• Processed high-volume paperwork and collaborated with administrators to address invoicing and shipping issues.
• Maintained accurate records of material weights, bill amounts, and variances.
  
• Verified transactions, product orders, and shipping dates, entering data into databases and reports.
  
• Received incoming shipments, compared contents against records, and directed them to the appropriate department.
  
• Communicated with vendors to resolve issues related to damaged shipments and item shortages.
  
• Documented cargo movements and obtained onward movement data.
  
• Evaluated shipping procedures, rates, and routes to determine the best methods for materials.
  
• Collaborated with shippers to resolve issues regarding damaged materials and shortages.
  
• Coordinated with carrier representatives for special deliveries and receipt of shipments.

• Managed incoming calls daily with professionalism and expertise.
• Restocked and organized merchandise in front lanes.
• Worked flexible hours and extra shifts to meet business demands.
• Replenished sales floor items and organized shelves for optimal appearance.
• Fostered customer loyalty through friendly service and knowledgeable assistance.
• Collected and processed guest payments using the POS system.
• Maintained awareness of store promotions and informed customers of sales.
• Assisted with production needs by moving items between equipment and staging areas.
• Supported managers with daily checklists and urgent tasks.
• Checked incoming orders and organized new stock efficiently.
• Completed daily tasks accurately and on time to support shop operations.

• Analyzed shipping procedures, rates, and routes to determine optimal methods for material transport.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Maintained current price lists for accurate calculations of shipping, shortages, and demurrage costs.
• Verified accuracy by comparing shipping orders and invoices against received contents.
• Managed daily shipping and receiving operations, overseeing over 20 packages daily.
• Coordinated artwork previews for an Asia tour, including Shanghai, Singapore, Taiwan, and Japan.
• Provided worldwide shipping customer service to clients.

• Ensured customer satisfaction through proactive strategies that addressed needs and resolved concerns.
• Delivered primary support to both internal and external customers.
• Fostered customer loyalty, driving repeat business and enhancing sales.
• Promptly answered customer calls to minimize wait times.
• Recommended products with detailed explanations to customers.
• Addressed inquiries regarding products, services, and company information.
• Collaborated with external parties to resolve discrepancies and develop effective solutions.
• Acted as a liaison between customers and internal departments.
• Maintained professional communication with colleagues, freelancers, and clients.
• Provided continuous guest service and support.
• Kept current on product and service updates.
• Responded to customer requests with tailored recommendations and excellent support.
• Met established guidelines for call service levels, handle time, and productivity.

• Facilitated issuance of Letters of Credit for shipments.
• Ensured customer satisfaction through proactive strategies addressing needs and concerns.
• Communicated effectively with major clients like Walmart and Costco.
• Planned shipping schedules and coordinated inventory timelines with factories and vendors.
• Oversaw compliance with customs import/export requirements through effective communication.
• Resolved issues related to damaged shipments and item shortages with vendor representatives.
• Managed sea freight container applications and prepared shipping documents.
• Utilized Tradelink for shipping processes.

• Evaluated shipping procedures, rates, and routes to determine optimal methods for material transport.
• Monitored inventory levels to ensure adequate supply for business and customer demands.
• Collaborated with carrier representatives to coordinate material shipments.
• Prepared items for shipment by packing, securing, labeling, and applying postage.
• Utilized ERP systems for efficient management of shipping processes.
• Transferred materials using lift and hand trucks between designated areas.
• Inspected shipments to identify discrepancies with records.
• Verified accuracy by comparing shipping orders and invoices against received contents.
• Drafted and managed work orders, bills of lading, and shipping documentation for compliance.
• Communicated with carriers to arrange shipments and provide delivery instructions.
• Verified packaged orders against shipping documents for accuracy.
• Coordinated special deliveries and shipment receipts with carrier representatives.
• Documented cargo movement and obtained data on onward movements.
• Oversaw daily shipping and receiving operations, managing over 10 packages per day.

• Responded to inquiries from students and parents about academics, field trips, afterschool activities, and school events.
• Organized school records, student documentation, and administrative communications.
• Maintained daily student attendance records.
• Compiled and uploaded important organizational documents to the school database for easy access.
• Assisted staff with special assignments and ad hoc projects.
• Managed multiple projects simultaneously using strong organizational and analytical skills.
• Ensured office supplies were organized and adequately stocked, placing timely orders for replenishment.
• Communicated regularly with parents about their child's progress and attendance.