Joyce Chung Huen Ho
Summary
Passionate and experienced in MINI brand and products and good at customer service interactions, bring exceptional experiene to customer
Overview
12
12
years of professional experience
Work History
Assistant HR and Training Manager
Park Hotel Hong Kong
05.2023 - Current
- Develop and conduct soft skill training including customer service training, prepare e-learning courses
- Handle administrative tasks such as internal memos, guest complaints letter replies
- Handle other HR activites such as staff activities
Senior Training Officer
MINI Hong Kong
09.2020 - 04.2023
- Conduct new staff training, product and soft skill training for existing staff
- Assist to monitor mystery shopper program and provide coaching to staff
Assistant Administrative Manager
Hong Yip Properties Agency
05.2018 - 04.2019
- Provide adminstrative and business support to AGM
- Assist to conduct research and prepare presentation material
Training Manager
Galaxy Entertainment
02.2015 - 02.2017
- Conduct training needs analysis to find out training needs for office staff
- Conduct soft skill training
Education
Bachelor of Business Administration - Marketing and HRM
The University of Hong Kong
2003
Skills
- Customer service
- High emotional intellgence and empathy
- Team collaboration
- Articulate verbal and written skills
Timeline
Assistant HR and Training Manager
Park Hotel Hong Kong
05.2023 - Current
Senior Training Officer
MINI Hong Kong
09.2020 - 04.2023
Assistant Administrative Manager
Hong Yip Properties Agency
05.2018 - 04.2019
Training Manager
Galaxy Entertainment
02.2015 - 02.2017
Bachelor of Business Administration - Marketing and HRM
The University of Hong Kong