Joyce Wu
Summary
Dynamic professional with a successful track record of improving sales performance and guest engagement, most notably at Souper King. I excel at developing pleasant customer experiences and achieving revenue growth. My strategy blends strategic sales promotion expertise with great service to ensure client happiness and loyalty.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Sales
Souper King
02.2024 - 08.2024
- Boosted sales performance by developing and implementing effective sales strategies and tactics.
- Increased sales revenue by developing and implementing effective inside sales strategies.
- Boosted sales revenue by developing and implementing effective sales support strategies.
- Increased corporate sales revenue by developing and implementing targeted sales strategies.
Shop Assistant
A Nice Gift
07.2023 - 11.2023
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
Server
Pici Bar
10.2022 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Assistant
Samsung
02.2022 - 08.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Associate of Science - Associate of Applied Social Sciences - Psychology
HKU Space Po Leung Kuk Stanley Ho Community Colleg
Causeway Bay, Hong Kong06-2025
Skills
Sales analysis
Sales Promotion Understanding
Guest engagement
Team collaboration
Customer service
Timeline
Sales
Souper King
02.2024 - 08.2024
Shop Assistant
A Nice Gift
07.2023 - 11.2023
Server
Pici Bar
10.2022 - 03.2023
Sales Assistant
Samsung
02.2022 - 08.2022
Associate of Science - Associate of Applied Social Sciences - Psychology
HKU Space Po Leung Kuk Stanley Ho Community Colleg
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