Joyce Gomes
Hong Kong
Summary
Dedicated administrative professional with a successful track record in fast-paced office settings. Excel in completing various clerical tasks and providing staff support. Known for being responsible, punctual, and highly productive, consistently delivering exceptional results even when working with little to no supervision. Adept at managing multiple concurrent tasks with a keen attention to detail and strong decision-making skills. Self-motivated work ethic enables effective performance both independently and as part of a team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Curriculum Assistant
The Hong Kong Jockey Club
09.2024 - Current
- Managed multiple concurrent projects and consulted across organizations to determine objectives.
- Supported diverse learners by assisting in the development of differentiated instructional strategies and assessments.
- Streamlined the lesson planning process for faculty by implementing a centralized resource database.
- Facilitated professional development opportunities for faculty members to enhance their teaching skills and subject matter expertise.
- Promoted a culture of continuous improvement by actively participating in professional learning communities, staying current on best practices in curriculum design and implementation.
- Evaluated instructional materials for efficacy, making recommendations on updates or replacements as needed to maintain high-quality learning experiences for students.
- Enhanced curriculum quality by collaborating with teachers to develop innovative lesson plans and resources.
- Collaborated with administrators to determine course objectives.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
HR and Corporate Administration Assistant
FastLane HR Solution Services Limited
09.2024 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Recorded expenses and maintained accounting records.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
Summer Intern
The Hong Kong Jockey Club
07.2024 - 08.2024
- Gained valuable industry knowledge through attending seminars, workshops, and conferences related to the field of expertise during the summer internship program.
- Provided administrative support to department managers, ensuring efficient daily operations within the office environment.
- Assisted with the creation and amendment of curriculum content for jockeys, farriers and stable staff.
- Leveraged skills to make course materials professional and engaging.
- Collaborated with several senior staff members to develop corporate powerpoints and handbooks.
English Tutor
Multifaceted Education Limited
08.2021 - 08.2024
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Helped students prepare for routine and standardized tests, including college entrance exams
- Identified learning needs and implemented fun and engaging learning activities to help students advance
- Worked with students in classrooms or home environments to provide educational support
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills
- Created tailored lesson plans and study guides to teach and assist students in the area of study
- Provided one-on-one and small group instruction to students falling behind in English speaking and writing skills
- Supported students with helpful study habits and exam strategies
- Managed over 15 classes.
HR and Corporate Administrative Assistant
FastLane HR Solution Services Limited
04.2024 - 06.2024
- Provided exceptional customer service to both internal and external stakeholders through clear communication channels.
- Expedited invoice processing, resulting in timely vendor payments and reduced late fees.
- Ensured compliance with company policies through diligent record-keeping practices and regular audits of documentation accuracy.
- Supported department heads through effective document management, ensuring confidential materials remained secure.
- Entered invoice into accounting software for payment and monitored invoices and backup documentation for proper authorization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and completed payroll summaries for clients to expedite payroll processing
- Helped clients in areas relating to taxation and MPF retirement schemes
Magazine Editor
Shared Campus + HKBU
04.2023 - 09.2023
- Prepared, rewrote, and edited pieces to improve readability and impact
- Led and managed projects from the conceptual stage through to launch
- Communicated directly with writers to collaboratively assess work and guide editorial improvements
- Suggested improvements to content to enhance quality and accuracy.
Administrative Assistant
Estate Planning Practitioners Limited (EPPLASIA)
05.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Organized office-related events and helped the company ensure it was a success
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Managed phone and email correspondence and handled incoming and outgoing mail.
Flight Crew (Trampoline Park Staff)
Ryze Hong Kong
11.2020 - 11.2021
- Assisted customers in entering and exiting rides and attractions, providing balance support and general directions
- Operated rides and attractions according to written guidelines to reduce injuries
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules, and safety policies
- Resolved guest issues by identifying the source of complaint and formulating corrective action with a supervisor
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events, and landmarks
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
Education
Bachelor of Arts (Honors) in Humanities -
Hong Kong Baptist University
Kowloon Tong03.2025
Associate of Arts in Languages and Humanities (Japanese Studies Theme) -
HKUSPACE
Kowloon Bay, Kowloon08.2022
Skills
- Highly Organized
- Detail Oriented
- Adapts to changes quickly
- Takes initiative
- Great time management
- Sense of Urgency
- Keen eye for detail
- Individualized and differentiated instruction
Languages
English
Native or Bilingual
Chinese (Cantonese)
Limited Working
Certification
IELTS(Academic) - 8
Timeline
Curriculum Assistant
The Hong Kong Jockey Club
09.2024 - Current
HR and Corporate Administration Assistant
FastLane HR Solution Services Limited
09.2024 - 01.2025
Summer Intern
The Hong Kong Jockey Club
07.2024 - 08.2024
HR and Corporate Administrative Assistant
FastLane HR Solution Services Limited
04.2024 - 06.2024
Administrative Assistant
Estate Planning Practitioners Limited (EPPLASIA)
05.2023
Magazine Editor
Shared Campus + HKBU
04.2023 - 09.2023
English Tutor
Multifaceted Education Limited
08.2021 - 08.2024
Flight Crew (Trampoline Park Staff)
Ryze Hong Kong
11.2020 - 11.2021
Bachelor of Arts (Honors) in Humanities -
Hong Kong Baptist University
Associate of Arts in Languages and Humanities (Japanese Studies Theme) -
HKUSPACE
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