Joyce CHEUNG
Kowloon
Summary
Ten years of experience in C-level support roles. I am the go-to problem solver for the team. Proven ability to manage multiple tasks efficiently while maintaining attention to detail under pressure. Demonstrated self-motivation and capability to prioritize effectively with minimal supervision, I balance confidentiality with open communication.
Offering strong background in organizational and communication skills. Knowledgeable about managing schedules, coordinating meetings, and supporting daily operations. Ready to use and develop multitasking, problem-solving, and time management skills in EA role.
Overview
12
12
years of professional experience
4029
4029
years of post-secondary education
Work history
Executive Assistant to Chief Technology Officer
AIA HK & Macau
12.2021 - 08.2025
- Managed complex calendar management, travel arrangements and visa applications to ensure seamless business trips for CTO.
- Organized team activities for 200 staff, including off-site events for 50 management level staff and team-building exercises.
- Executed ad hoc duties as assigned to support personal and corporate needs
- Streamlined administrative processes & supervised administrative work to increase efficiency at work.
- Prepared all kind of admin work including expenses reimbursement, e-mail sortation.
- Communicated with internal and external parties/ managements in a professional manner.
Secretary to Vice Chairman
Emperor Group
12.2019 - 12.2021
- Collaborated closely with Senior Leadership Team to ensure risks/problems can be addressed in due course
- Analyzed diverse reports across multiple industries
- Coordinated various stakeholders on projects to ensure timely delivery.
- Organized personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Managed personal matters, including family-related tasks, ensuring confidentiality.
- Liaised with other departments to ensure smooth inter-departmental communications.
Executive Secretary to CTO & COO
Walton Brown
03.2016 - 07.2018
- Assisted the CEO, COO(expat) and CTO(expat) with daily administrative duties and completed a broad variety of administrative tasks
- Arranged complex and detailed travel plans for the teammates
- Facilitated communication between executives and employees for transparent business operations.
Director Assistant
Chancery English Limited
05.2013 - 11.2015
- Arranged all the staff's schedules, meetings and kept the operation smoothly
- Dealt with customer complaints, comments and enquiries
- Directed admin team to deliver high-quality customer service.
- Implemented operational changes for improved efficiency.
Education
Bachelor of Social Science - Sociology
Hong Kong Shue Yan College
HKAL and HKCEE -
PLK Cheung Fook Sien College
Skills
- Adaptability
- Prioritization expertise
- High-Level confidentiality
- Time management mastery
- Influential communication
- Travel arrangements & Event coordination
- Executive support
- Initiative taking
LANGUAGES
Cantonese and Mandarin
Native
English
Advanced
Chinese dialect
Intermediate
Timeline
Executive Assistant to Chief Technology Officer
AIA HK & Macau
12.2021 - 08.2025
Secretary to Vice Chairman
Emperor Group
12.2019 - 12.2021
Executive Secretary to CTO & COO
Walton Brown
03.2016 - 07.2018
Director Assistant
Chancery English Limited
05.2013 - 11.2015
Bachelor of Social Science - Sociology
Hong Kong Shue Yan College
HKAL and HKCEE -
PLK Cheung Fook Sien College
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