Jovy Fung Sau Mui

Reporting to Senior Director, Office Administration, supervising Facilities Management and Operations and Services Team of 5 staff, 5 tea ladies, 1 Office Assistant and 1 driver. As the person in charge of 2.5 office floors, I coordinate with all stakeholders to uplift office efficiency, streamline workflow and promoting office etiquette to all associates.

Achievements:

• Strategic planning office modification project transforming Hybrid working
• Lead and execute company internal and external events eg. Townhall and Global Conference
• Manage mail room logistics and tracking for 2.5 office floors
• Key stakeholders in new Procurement system (Ariba) launch
• Adhere company guidelines in tender management, compliance policies and legal regulations
• Define office and reception etiquette to compile admin services sharepoint
• Launch and implement travel policy for effective travel pattern with cost optimization
• Drive sustainability, associates’ engagement and GREEN initiatives
• Handle company car and drivers issues including insurance

Reporting to the Director, Office Support, supervising a team of 24 staff and 20 tea lady, seconded mailing staff and technician, I have to achieve service alignment and to ensure quality service is delivered effectively and efficiency in adherence to company direction and guidelines with timely and professional manner.

Achievements:

• Strictly comply financial institutions to launch i-Support initiatives to transform existing manual workflow to digitalized ways for higher efficiency
• Lead Paperless and Go Green projects with different stakeholders
• Manage mail room operation and seconded mailing staff serving 20,000 agency force
• Formulate operation procedures and service manual
• Conduct smart spending approach to optimize operation efficiency at lower costs
• Tender participation in MDRT programs and other procurement projects
• Launch H&S initiatives and build up First-Aider team for whole company

Reporting to the Executive Director, I fully in charge of the administration functions in Hong Kong office and overseeing the administration services in other regional offices. To cope with company expansion, I’ve built up a team of 18 admin staff. Leading, providing guidance and monitoring their day-to-day performance making sure smooth operation of over 350 branches. That includes but not limited to:

• Formulated operating plans to achieve company goal including cost saving and staff efficiency
• Launched energy-saving programs
• Provided strategic advice to strength administrative workflow and enhance efficiency of administration team
• Risk management according to regulatory requirements
• Person in charge of Centaline Club including renovation, operation and recreation events
• Coordinating offices and shops renovation projects
• Formulate, implement and review procedures / operating manuals of office administration
• Monitor and annual review the procurement of office equipment and supplies
• Sourcing new vendors for diversification and cost comparison to achieve cost-saving target
• Budgeting and review the P & L of the shops operation
• Provide timely and accurate reports for management review
• Liaise with internal and external parties proactively and independently
• Organizing company functions including seminars and annual dinner
• Responsible for ad hoc projects

• Achievements:
• Set up offices in Hong Kong and Singapore
• Draft business proposal driving business
• Participate in budgeting exercise and control reviews
• Reporting to Regional Operations Manager, I am the in-charge of the geographical expansion project in Asia Pacific.
• Act as Human Resources and Administration Manager for both offices
• Review and update procedures / operating manuals of office administration to copy with business expansions
• Co-ordinate with external parties, such as building management offices, service contractors for various projects
• Implement the group HR policies and procedures to all newly opened offices
• Handling all kinds of office administrative work, office purchases & logistics
• Responsible for office supplies, business trips arrangement and organize company event
• Handling customers’ enquiries and complaints
• Arrange job posting and interviews for recruitment ; conduct induction program for new joiners
• Compensation and benefit planning and organizing

• Achievements:
• Launched new packing for its products
• Upgrade the branding by changing staff uniform
• Directly reporting to Managing Director, I am fully responsible for all rounded administration functions:
• Formulate and implement the administration policy and procedures
• Manage and monitor daily office operations, shops & office premises maintenance
• Responsible for shops renovation projects
• Liaise with landlords / agents regarding new / renewal of tenancy agreements
• Negotiate with various vendors for better cost control
• In charge office supplies, shops & office insurance package, logistics system and security control

• Achievements:
• Opened over 30,000 sq. feet. Fitness clubs in Mongkok, Whampoa and Tsim Sha Tsui
• Launched Navision and new membership card system
• Formulate operating plans to achieve company goal, driving business in cost saving ways
• Reporting to the Operations Director, I fully in charge of all fitness centers operation with a team of over 30 staff in Hong Kong and participate the global expansion projects in other regions:
• Participate company’s conference for business development planning
• Organize and implement new launched policy to the team
• Centralized ordering of club & office supplies by bulk purchase to have better deal
• Overview & standardized the operation system of all clubs.
• Budget control
• Explore new vendors for better cost and quality
• Responsible for club maintenance, supplies & all other adhoc issues
• Recruitment, staffing issue
• Training and coaching the team
• Handle enquiries from members & guests
• Organize additional activities eg. Members’ party & festival celebration parties at the club
• Members retention program