Jovann Mondano , LCB
Mandaue City
Summary
A licensed customs broker with a remarkable experience in customs compliance with in-depth knowledge of customs Regulations, Import/Export Regulations and Trade program requirements . Equipped with extensive knowledge of customs handling. Solid understanding in the field of customs and logistics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customs Specialist Team Lead- Ireland
Kuehne+Nagel Global Service Center Inc.
12.2020 - Current
- Streamlined customs clearance processes by implementing effective documentation and filing systems.
- Ensured accurate tariff classifications for various imported goods, resulting in reduced delays and penalties.
- Collaborated with stakeholders customs teams to identify potential compliance risks and develop strategies to mitigate them.
- Conducted thorough audits of import/export documents, ensuring accuracy and adherence to regulatory requirements.
- Maintained up-to-date knowledge of customs regulations, facilitating efficient processing of shipments.
- Developed relationships with key stakeholders, ensuring smooth operations and timely resolution of issues.
- Assisted in the development of company-wide training programs on customs procedures, contributing to improved staff performance and understanding of compliance obligations.
- Managed complex customs projects involving creating a customs exemption management team, ensuring successful compliance.
- Provided expert guidance to internal teams on customs-related matters, enhancing the organization''s ability to navigate complex international trade environments.
- Implemented continuous improvement initiatives in customs processes, leading to increased efficiency and cost savings for the organization.
- Handled sensitive communications with regulatory agencies regarding investigations or inquiries into the organization''s compliance practices, maintaining a positive relationship throughout any disputes or negotiations that arose.
- Developed and maintained standard operating procedures for customs activities, ensuring all staff members were fully trained on relevant processes and requirements.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Lead facilitator for customer issue resolution related to service performance and cargo issues for its tax refund and IPO validation.
Customs Specialist - Ireland
Kuehne+Nagel Global Service Center, Inc.
09.2019 - 12.2020
- Lawfully cleared merchandise through customs per client and government requirements.
- Verified rejected cargo and advised on steps to take for avoiding repeat denial.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Calculated daily exchange rates and taxes due for goods and commodities.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Produced, reviewed and submitted documentation to Ireland Revenue Customs department to facilitate smooth cargo movements.
Customs Specialist - Japan
Kuehne+Nagel Global Service Center, Inc.
09.2018 - 09.2019
- Lawfully cleared merchandise through customs per client and government requirements.
- Verified rejected cargo and advised on steps to take for avoiding repeat denial.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Calculated daily exchange rates and taxes due for goods and commodities.
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
Import/Export Customer Service Representative
Associated Freight Consolidators Inc.
08.2017 - 09.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Customs Brokerage Representative
LAO Customs Brokerage
12.2016 - 08.2017
- Representative on behalf of the broker as the liaison officer in clearing goods at the customs office and other regulating government offices agencies.
- Lawfully cleared merchandise through customs per client and government requirements.
- Verified rejected cargo and advised on steps to take for avoiding repeat denial.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Calculated daily exchange rates and taxes due for goods and commodities.
- Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Maintained customer bond and power of attorney records in case of emergencies.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Insured cargo against loss, damage or pilferage.
- Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
Education
Bachelor of Science - Customs Administration
University Of Cebu - Lapu-Lapu And Mandaue
AC Cortes Ave, Mandaue City, 6014 Cebu,Philippines03.2016
Skills
- Customs Law & Regulation
- Customs Documentation Handling
- Tariff and Harmonized System
- Tariff Classification
- International Trade
- Supply Chain
- International Logistics
- Customs Brokerage
- Leadership
- Team Handling
- Import-Export Customs Documentation
- Import-Export Customs Regulations
- Import-Export Customs Documentation
- Harmonized System
- Origin Determination
- Documentation Expertise
- Product Classification
- Free Trade Zones
- Customs Compliance
- Freight Forwarding
- Excise Taxation
- Regulations
- Incoterms Knowledge
- Regulatory Compliance
- Global Trade Strategy
Accomplishments
- Licensed Customs Broker
-issued by the Professional Regulation Commission
- Automated Export System (European Union Customs-IE)
- Automated Import System (European Union Customs-IE)
- Attendee of Continuous Improvement Training
- Achieved key customer Tax & Duty refund by completing mitigation process with accuracy and efficiency.
- Attained High quality and accuracy of customs declarations.
- Able to implement an automated process for timely filing of clearance and customs declaration thru RPA process with the collaboration of KNGS-RPA Team
Certification
- Licensed Customs Broker - November 2016 - Present
- Certified Automated Import System Declarant , Revenue Customs Ireland - May 2023
- Certified Automated Export System Declarant , Revenue Customs Ireland - May 2023
- Global Trade Security - January 2023
- Supply Chain Management - October 2022
- Team Lead Development Program - April 2021
- Leadership Essentials - March 2021
- Rules of Origin covering the various Free Trade Agreement (FTA's) - January 2021
- Basic Effective People Management - September 2020
- INCOTERMS 2020 - December 2019
Affiliations
- Chamber of Customs Brokers Inc. (since 2016)
Languages
English
Proficient
C2
Timeline
Customs Specialist Team Lead- Ireland
Kuehne+Nagel Global Service Center Inc.
12.2020 - Current
Customs Specialist - Ireland
Kuehne+Nagel Global Service Center, Inc.
09.2019 - 12.2020
Customs Specialist - Japan
Kuehne+Nagel Global Service Center, Inc.
09.2018 - 09.2019
Import/Export Customer Service Representative
Associated Freight Consolidators Inc.
08.2017 - 09.2018
Customs Brokerage Representative
LAO Customs Brokerage
12.2016 - 08.2017
Bachelor of Science - Customs Administration
University Of Cebu - Lapu-Lapu And Mandaue
- Licensed Customs Broker - November 2016 - Present
- Certified Automated Import System Declarant , Revenue Customs Ireland - May 2023
- Certified Automated Export System Declarant , Revenue Customs Ireland - May 2023
- Global Trade Security - January 2023
- Supply Chain Management - October 2022
- Team Lead Development Program - April 2021
- Leadership Essentials - March 2021
- Rules of Origin covering the various Free Trade Agreement (FTA's) - January 2021
- Basic Effective People Management - September 2020
- INCOTERMS 2020 - December 2019
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