Joshua Wong

IT & Cyber Security Team (2.5+ years)

Managed BitMEX's IT infrastructure, successfully migrating the end users operating system to a cloud-based platform, enabling a hybrid work model.

Responsibilities encompass providing a secure and efficient platform for a global workforce.

Key Projects:

System Management Tool Migration: Orchestrated a multi-phase transition from AirWatch to Jamf, and subsequently to Kandji, meticulously planning and scheduling each migration phase to minimize disruption.

Hybrid Work Solutions: During the COVID-19 pandemic, spearheaded the transition to a fully remote platform for backend users. Designed and implemented an infrastructure network optimized for low latency and integrated virtual meeting solutions to enhance productivity and collaboration.

• Team leader for Global IT Operation
• Streamlined deployment processes with integration of automation tools and best practices.
• Enhanced system performance by optimizing cloud infrastructure and implementing scalable solutions.
• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
• Provide Global Service Desk service
• Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
• Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and end users.
• APAC offices renovation planning (HK, SG)
• Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.
• Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
• IT Procurement
• IT budgeting forecast
• Project management
• System administrator

IT Team (3.5 years)

As one of the first 900 global employees and among the initial 70 in APAC, played a pivotal role in establishing flexport's presence in the region.

Achievements:

Tech Leadership in APAC: Instrumental in setting up the China office and contributing to flexport's growth over 3.5 years.

Warehouse IT and Security: Developed and implemented comprehensive IT and security infrastructure for the Hong Kong demo warehouse, ensuring compliance with all audit requirements.

Cloud Platform: Successfully supported the implementation of a cloud platform catering to a workforce exceeding 3,000 employees.

Hybrid Work Pioneer: During COVID-19, proactively led the transition to a hybrid work model, ensuring business continuity and contributing to an average revenue of USD 3.3 billion.

flexport received recognition from President Barack Obama, acknowledging Ryan Petersen's leadership and the company's work in enhancing global supply chain efficiency.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Provide Global Service Desk service for multi-region offices
• Site build including relocation and expand for APAC offices and warehouse
• Vendor management
• IT Procurement
• IT budgeting forecast
• Project management
• System administrator
• Event Support with equipment arrangement

• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Engaged in user support interactions via telephone, chat and email platforms.
• Provide Global Service Desk service for the multi-region offices
• Provide remote desktop support for global offices
• Coordinate with desktop team and provide key support
• Document recovery and data rescue
• New hire account creation and user deprovision with ARS
• Assist in setting up meetings with Webex, Arkadin and other software

• Provide front end support for multiple offices in Hong Kong
• Provide remote desktop support for Asia Pacific offices
• Maintain and update systems running on hardware
• Manage inventory of IT equipment
• Coordinate with the project team and provide key support
• Manage key hardware, including PCs, servers, printers, mobile devices and IP phones
• Coordinate with vendors and other third parties in delivery of services and projects
• Conduct planning for year-round projects

• Provide in-house support in Ralph Lauren
• Maintain system setups
• Manage, repair, install and set up IT equipment for in-house users
• Provide remote support for overseas offices
• Troubleshoot for computer and software problems

• Manage work plan of all support staff and assign job duties to the team every other week
• Implement and support the company's software products, such as software installation, setup and troubleshooting
• Provide hardware and software on-site support to end customers, including software installation, data transfer and backup solutions
• Conduct integration communication between the company's software and other medical digital equipment, including X-Ray, OPG, intra-oral cameras, endoscopy equipment, etc.
• Handle customer enquiries on customer service hotline and troubleshoot for technical problems promptly