JOSEPH PRASATH A

• Managed a team of 14 to handle VMware and Cloud platform activities
• Provide technical leadership in the areas of systems administration (Windows, VMware, Azure), Storage Administration, server patch management, Network management, Database administration and Backup management
• Responsible for resolving issues raised from Operations that affect customers and operations performance
• Monitor the IT infrastructure group's day-to-day operations, including downtime, reporting service levels, defining and tracking IT operational metrics, and providing status to customer
• Coordination of incidents, problem management, and change management with internal IT service providers and partners to minimize the business impact
• Served as a single point of contact for client satisfaction and technical support across multiple infrastructures
• L2 and L3 support for the Critical tasks in VMware Horizon view and Cloud platform
• Managing the complete decommissioning process and documentation
• Horizon infrastructure component upgrade (WorkspaceONE appliances and connectors)
• SSL Certificate renewal for Workspace ONE and Horizonview platform
• Patching for application servers and Azure virtual desktops during maintenance window
• New farm creation, server deployment in testing environment according to guidelines, and repeat for production environment

• Troubleshooting escalated issues from Windows/VMware
• Raise a case with Microsoft, HP, IBM and VMware to troubleshoot the issue
• Attend the Change call, Problem call, Leads meeting and provide the technical update
• Work on BAU tickets as per Storage team and Network team request
• Patching through SCCM for (Critical) production / Cluster Servers
• Preparing SOP, Service Improvement Plan and Working on Project tasks
• Preparing RCA for P1/P2 tickets
• Working on Actifio / Netbackup issues.

• Installation, configuration and maintenance of Windows servers 2003, 2008, 2012& 2016
• Administration and Maintenance of Windows based network of over 1200 servers in Datacenter
• VMotion , Storage vMotion ,V2V Migration, P2V Migration
• VM Resource Expansion and troubleshooting
• Snapshot, Clones, Templates creation and deletion
• VMware tools and Hardware Version Upgrade
• Provide access to Vsphere environment for application teams
• Performing operating system hardening, vulnerability assessments, and technical security compliance evaluation
• Setup and configure VMs and assign the necessary permissions to allow its access to the users
• Resource enhancement for VMs(CPU/Memory/NIC/Disk)
• Working with Vendors support IBM, CISCO, HP, Microsoft & VMware
• Upgrade and patch ESXi server and troubleshoot operational issues
• Monitor the data store, request for LUN and assign LUN to ESXi servers
• Creating weekly and monthly VM performance report and participate in client meetings
• Working on ITIL process such as Incident, change and problem using ITSM tools BMC remedy and Service Now
• L2/L3 VMware Administrator in Sainsbury's, UK project

• Virtualization Administration & Troubleshooting
• Project activities, Migration activities
• Change Implementation for all Wintel &VMware Environment
• Ticket Analysis, OS Patching both on Wintel & VMware Environment
• OS upgrades/migrations, Backup & Restoration through Symantec / avamar backup
• Snapshot in VMware, Firmware & Drives upgrades
• DR / BCP activity, Health checks, Working on Alerts
• Ensure service availability, Resource availability
• Troubleshooting client level issue on tools (like AV, Unicenter, Radia, Avamar, Netbackup, Athene & McAfee)

• Hosting Servers on the appropriate racks
• Managing the ESL library for daily tape operations
• Managing the Access register list of Vendors
• Escalating Hardware issues to the respective team & coordinating with vendors
• Escorting Vendors to the appropriate racks to sort the issues
• Maintaining the media inventory
• Managing the Data Center, Monitoring the servers through ILO and IMM console
• Handling Media creation, mount, Unmount and abolition
• Doing patrol to check PDU Amps and Rack Temperature and Handling Fire Alarm, water detection alarm and Broadcast
• Review of Operators daily, weekly and Monthly reports
• Review daily Work order /Incident status report & follow up/close

• Knowledge on Windows Server 2000 & Windows 2003
• Administrate Active directory services, Create user accounts, Reset password, Disable\Enable user accounts
• Installing and troubleshooting SCCM and RADIA in client machines
• Shutdown and restart the physical and virtual servers based on request
• Support and monitoring all ESDF sites
• Update ESDF desktop compliance dashboard on weekly basis
• WSUS patch has to be circulated to all the sites, once the latest patch has been released in the SCB
• Validate and Fix NC as per the SCB standards in all the ESDF sites
• Support Engg (CSE) In

• Installing Necessary Software’s And Utilities
• Installing / Configuring of Window’s operating systems
• Troubleshooting all hardware issues
• Help Desk Support for the Remote Users
• Desktop support and operating systems troubleshooting
• Printer Installing and Servicing
• Configuring and managing all Features like Hardware and software inventory, Software, updates
• Troubleshooting User problem through remotely, Installing and Administering Windows NT, XP professional, Windows 2000 & Win2003 server
• Managing and Creating Domain Users, Groups
• Configuring and troubleshooting Wireless, RAS, VPN, and IPASS
• Experience in Server setup, Network Management and LAN troubleshooting
• Installation and troubleshooting of Microsoft Outlook and Outlook Express
• Installation, configuration of Lotus Notes Client 6.5
• Installation and configuration of Wipro Customized soft wares
• Configuration of Internet through Dial up Connections and Proxy server using RAS & VPN.

· Installing and Administering Windows NT, XP professional, Windows 2000 & Win2003 server.

· Managing and Creating Domain Users, Groups.

· Configuring and troubleshooting Wireless, RAS, VPN, and IPASS.

· Experience in Server setup, Network Management and LAN troubleshooting.

· Installation and troubleshooting of Microsoft Outlook and Outlook Express.

· Installation, configuration of Lotus Notes Client 6.5.

· Installation and configuration of Wipro Customized soft wares.

· Configuration of Internet through Dial up Connections and Proxy server using RAS & VPN.

· Installing, configuring and maintaining Win2K and XP client machines

· Handling hardware and application problems related to desktops.

· Troubleshooting network related problems in desktops.

· Configuring Outlook and troubleshooting Outlook related problems.

· Installing and Troubleshooting of Various software’s like Lotus notes, SmartSuite, Citrix and Akruthi.