Josephine Lam
46 Dowling Street,Ontario
Summary
Eager to contribute to team success through hard work, attention to detail, and excellent organization skills. Friendly and customer-focused Server with strong interpersonal talents. Works well in a fast-paced, high-volume environment. Serve customers effectively with attention to detail. Seeks out opportunities to go beyond basics, improve the process, and increase customer satisfaction. Are always motivated to continuously learn and grow. Resourceful providing quality care to autistic children. Skilled in creating age-appropriate activities to encourage physical, emotional and social development. Enjoys developing positive relationships with children and families.
Overview
6
6
years of professional experience
Work History
Marketing Associate
Amante
01.2023 - Current
- Edited website content and database to keep information correct and up-to-date.
- Developed marketing strategies and resolved problems to drive sales.
- Planned and executed events and marketing programs to increase qualified leads.
- Performed ongoing analysis to develop and advance future marketing strategies.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Oversaw documentation and reporting of expenses, sales and other transactions.
Store Leader
Urban Cova
08.2022 - 01.2023
- Planned optimal workflow through successful scheduling and task delegation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Elevated team performance with motivational approach and excellent training abilities.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Boosted brand awareness through creative and multifaceted marketing strategies.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Involved associates in decision-making processes to empower team and drive continued successes.
Marketing Assistant
Urban Cova
06.2022 - 01.2023
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Experienced Marketing Specialist adept in overseeing traditional and new media strategies, designed to help companies reach goals in lead generation, brand awareness and user engagement.
- Researched market trends to identify new marketing and product opportunities
Host/Waitress
Shinta Japanese Barbecue
09.2019 - 12.2021
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts
- Addressed and resolved guest complaints, escalating to management when necessary
- Explained daily menu offerings drink specials, and seasonal items, and recommended options based on customer preferences
- Communicated with guests regarding special requests, allergy issues, and other dietary restrictions
- Greeted all guests with smile and friendly greeting
In-Home Caregiver for an Autistic Child
Private Daycare
06.2021 - 08.2021
- Cared for a 7-year-old boy on the autism spectrum
- Responsibilities involved:
- Worked to enhance an improved child's life through effective and compassionate, Determined specific needs and provided a most appropriate level of care for the child's physical, and emotional health
- Read stories, sang songs and facilitated creative play.
- Created and implemented activities to promote language development.
- Provided, educational, and social stories as well as enrichment activities to help with cognitive, and speech delays
- Recognized and reported abnormalities and changes in the child's health status to his guardian
- Increased level of independence by providing daily undertakings that promote self-management by assisting child n his daily personal tasks.
- Provided child with assistance in completing daily tasks, reducing daily burden on family members.
- Kept close eye on behavior and emotional responses him to address concerns and protect him from harm.
- Offered support for his mental and emotional needs to enhance physical outcomes and overall happiness.
Meal Distributor
Mon Sheong Richmond Hill Long Term Care Centre
01.2018 - 04.2018
- Exceptional communication skills with customers of diverse backgrounds
- Prepared meals for elderly
- Built relationships and report with clients providing a stable support system
- Outstanding knowledge of food rotation and storage operations
- Labeled and stored all incoming supplies, in careful and correct manner
- Operated, cleaned, and maintained all assigned equipment properly.
Education
Bachelor of Honors - Psychology
York University
12.2021
High School Diploma -
John Cabot Catholic Secondary School
06.2017
High School Diploma -
St Clare's Girls' School
04.2016
Skills
- Strong verbal and written
- Ability to communicate with staff
- Work in team structure
- Obtain and process information Organization
- Dependability Make decisions and solve problems
- Multitasking Able to interpret and perform basic
- Knowledge of Google docs, Word
- Powerpoint, and Excel
- Developing Presentations and Reports
- Marketing Analytics
- Child Programs
Accomplishments
- Chairman, Dance Club
- Work alongside a crew of 10+ dancers to ensure exceptional on-stage performance through proper synchronization of dance moves, rhythm, and timing
- Led supervised and provided guidance to lower form students
- Develop and practice new dance routines and choreographies and performs in various shows with audiences
- Taught dance students
- Encouraged related to dance that foster academic, cultural and artistic growth
- Big sister member
- Developed individual learning plans based on student's academic needs
- Evaluated student's classwork and homework
- Identifies students' learning problems and developed improvement plans
- Monitored student's performance on a periodic basis
Languages
Chinese (Cantonese)
Native language
English
Intermediate
B1
Chinese (Mandarin)
Elementary
A2
Timeline
Marketing Associate
Amante
01.2023 - Current
Store Leader
Urban Cova
08.2022 - 01.2023
Marketing Assistant
Urban Cova
06.2022 - 01.2023
In-Home Caregiver for an Autistic Child
Private Daycare
06.2021 - 08.2021
Host/Waitress
Shinta Japanese Barbecue
09.2019 - 12.2021
Meal Distributor
Mon Sheong Richmond Hill Long Term Care Centre
01.2018 - 04.2018
Bachelor of Honors - Psychology
York University
High School Diploma -
John Cabot Catholic Secondary School
High School Diploma -
St Clare's Girls' School
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