Josel Abigail M. Fontanilla
Post-graduate University Student
Hong Kong,Kowloon, Hong Kong
Summary
A soon to be post graduate University student, who is currently working as a Receptionist with over 3 years of successful experience in Customer Service Management. Recognized consistently for my willingness to learn and contributions to success in my workplace. Strengths in customer relations, organization and problem-solving is backed by my experiences in working and the knowledge learnt from my area of study, which is business.
Overview
3
3
Languages
10
10
years of post-secondary education
6
6
years of professional experience
Work History
Receptionist
Maximus Studio
05.2018 - Current
- Greeting members.
- Handling complaints.
- Handling inquiries.
- General Office duties (reports on daily sales, cross checking sign-in sheets etc.).
- Preparing members sign-in sheets.
Management Trainee
Executive Club Lounge, Regal Kowloon Hotel
06.2018 - 07.2018
- Providing service for executive hotel guests.
- Serving orders.
- Setting up tables and the buffet table.
- Inputting loyalty awards for guests into Regal Reward System.
- Inventory.
- Restocking equipment and food in pantry.
- Shadowed senior team members to learn all related jobs.
- Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
- Maintained high levels of efficiency during training by taking detailed notes and asking questions.
Food and Beverage Server and Cashier
The Poké Co
12.2017 - 04.2018
- Prepare and serve food items for customers and Deliveroo orders
- Cutting food items and stocking them for future use.
- Wash dishes, clean floor and table, and tidying up plates and cutleries.
- Inspected dishes and utensils for cleanliness.
- Restocking of food items for lunch and dinner service.
- Cashier
Tutor
Delia Memorial School, Broadway
09.2017 - 04.2018
- Tutored and supervised assigned student (1-to-1 tutoring).
- Help improve his/her English language.
- Help prepare for his/her quizzes, tests & exams.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Tracked learning progress to identify opportunities to enhance tutoring methods and help students achieve academic goals.
- Tutored struggling students in course materials.
Food Server
Employees Only
07.2017 - 09.2017
- Fix table-setting.
- Assist waiters/waitresses in running food and drinks from kitchen to customer’s table.
- Collect dirty plates and wipe tables.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders
- Organized and replenished supplies at food stations to optimize team performance.
- Completed efficient table resets by wiping down surfaces and refilling condiments.
Vice-captain and House Supervisor
Delia Memorial School, Broadway
09.2016 - 07.2017
- Organize House events and competitions.
- Work together with House Captain and Supervisor to achieve House goal to win.
- Guide and supervise the work committee members.
- Give ideas to help improve House’s performance.
- Help recruit members for House events and competitions.
- Schedule and arrange committee meetings.
- Communicate with House members
- Help organize events.
Recruit members for events and competitions.
Contribute ideas to help reach house goal to win.
Teller
The Global Remittance
02.2014 - 07.2014
- Transacting remittance of customers to their home country, Philippines.
- Doing overall report, for e.g., using Microsoft Excel to calculate how much money was remitted, how many customers were there, etc.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Assisted Full-time worker in performing customer transactions for money orders, cashiers checks, deposits and withdrawals.
Education
BBA - Hospitality Administration And Management
The Open University of Hong Kong
08.2017 - 08.2021
High School Diploma -
Delia Memorial School
09.2011 - 06.2017
Skills
Customer/Client relations
Hobbies
Fitness, Travelling and Social Media
Timeline
Management Trainee
Executive Club Lounge, Regal Kowloon Hotel
06.2018 - 07.2018
Receptionist
Maximus Studio
05.2018 - Current
Food and Beverage Server and Cashier
The Poké Co
12.2017 - 04.2018
Tutor
Delia Memorial School, Broadway
09.2017 - 04.2018
BBA - Hospitality Administration And Management
The Open University of Hong Kong
08.2017 - 08.2021
Food Server
Employees Only
07.2017 - 09.2017
Vice-captain and House Supervisor
Delia Memorial School, Broadway
09.2016 - 07.2017
Teller
The Global Remittance
02.2014 - 07.2014
High School Diploma -
Delia Memorial School
09.2011 - 06.2017
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