Jojo Chan Mei Fan
Beauty Specialists
Hong Kong
Summary
Driven beautician with proven expertise in makeup application and active listening, honed at Pretty Beauty Spa Limited. Excelled in fostering client loyalty, achieving a significant increase in customer base through personalized beauty care plans and effective upselling. Skilled in both cosmetology and customer service, consistently enhancing client satisfaction and boosting revenue.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Beautician
Physical
04.2013 - Current
- Maintained clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Suggested treatments and styles to suit customer appearance.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
- Built loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Educated clients on proper skincare routines and product usage to maintain their desired look at home.
- Developed and deepened customer relationships by building loyalty and promoting referrals to increase customer base.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Boosted revenue by upselling additional services and retail products during appointments.
- Strengthened teamwork among staff through effective collaboration resulting in an enhanced overall customer experience.
Junior Beauty Specialists
Pretty Beauty Spa Limited
02.2012 - 03.2013
- Delivered exceptional customer service by addressing client concerns promptly and offering appropriate solutions.
Beauty Assistant
Angle Face
07.2011 - 10.2011
- Collaborated with colleagues to develop special promotions that targeted specific customer segments, boosting overall revenue growth.
- Strengthened customer relationships through attentive service and follow-up communications, promoting long-term loyalty.
Education
Associate of Arts -
青年會專業書院(YMCA)- 全日制商科文憑課程
HONG KONG 09.2001 - 06.2002
GED -
裘錦秋中學（葵涌）
HONG KONG 09.1997 - 06.2001
Skills
Makeup knowledge
Massage Techniques
Facial massage mastery
Client consultation
Sales and Upselling
Skin analysis competency
Body treatment experience
Cosmetology
Facials and Skincare Treatments
Active Listening
Certification
國際美研專業教育學院 美容師文憑課程 LEVEL 2
Timeline
Beautician
Physical
04.2013 - Current
Junior Beauty Specialists
Pretty Beauty Spa Limited
02.2012 - 03.2013
Beauty Assistant
Angle Face
07.2011 - 10.2011
國際美研專業教育學院 美容師文憑課程 LEVEL 2
07-2011
國際美研專業教育學院 美容師文憑課程 LEVEL 3
07-2011
Associate of Arts -
青年會專業書院(YMCA)- 全日制商科文憑課程
09.2001 - 06.2002
GED -
裘錦秋中學（葵涌）
09.1997 - 06.2001
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